Netcompany
IT consulting
DevopsManager
“Devops Manager at Netcompany. Skills: DevOps, Application Support, Managed Services. Lead and manage 24/7 Application Platform Support function. Ensure operational coverage, shift management, handovers, service continuity”
What You'll Achieve.
Ensure operational stability; service excellence; effective incident and escalation management; Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics
Industry & Context.
decision-making skills
What They're Looking For.
Must Have
7+ years’ experience within Application Support, Managed Services, Platform Operations, or IT Operations environments, Proven experience managing 24/7 operational support teams within enterprise-scale environments, background in DevOps, platform engineering, cloud operations, or infrastructure support, Demonstrable experience managing major incidents and high-pressure operational escalations end-to-end, Experience working with large enterprise, public-sector or highly regulated environments, leadership capability across distributed, shift-based, or multi-disciplinary teams, Experience handling difficult customer conversations and executive stakeholder management during critical incidents, Excellent communication, organisational, and decision-making skills, understanding of ITIL-aligned service management practices
Nice to Have
Professional certifications supported as part of learning and development
What You'll Do.
Lead and manage 24/7 Application Platform Support function
Ensure operational coverage
Establish and maintain high-performing operational teams
Monitor operational KPIs
Drive operational maturity
continuous service improvement
Take ownership of major incidents and critical service escalations
Act as senior operational lead during high-severity incidents
Lead challenging stakeholder conversations
Coordinate cross-functional technical teams during incident resolution
Ensure effective root cause analysis
post-incident reviews
Provide clear executive-level communications during service disruption
How You'll Work.
Team & Collaboration
Coordinate cross-functional technical teams during incident resolution activities; Lead challenging stakeholder conversations with confidence, professionalism, and composure; Provide clear executive-level communications during service disruption events
Communication Scope
Excellent communication; Provide clear executive-level communications
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