Netcompany
IT consulting
DevopsManager
Neural analysis suggests this role is
optimal for mid candidates.
“Devops Manager at Netcompany. Skills: DevOps, Application Support, Managed Services. Lead and manage 24/7 Application Platform Support function. Ensure operational coverage, shift management, handovers, service continuity”
What You'll Achieve.
Ensure operational stability; service excellence; effective incident and escalation management; Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics
Industry & Context.
decision-making skills
What They're Looking For.
Must Have
7+ years’ experience within Application Support, Managed Services, Platform Operations, or IT Operations environments, Proven experience managing 24/7 operational support teams within enterprise-scale environments, background in DevOps, platform engineering, cloud operations, or infrastructure support, Demonstrable experience managing major incidents and high-pressure operational escalations end-to-end, Experience working with large enterprise, public-sector or highly regulated environments, leadership capability across distributed, shift-based, or multi-disciplinary teams, Experience handling difficult customer conversations and executive stakeholder management during critical incidents, Excellent communication, organisational, and decision-making skills, understanding of ITIL-aligned service management practices
Nice to Have
Professional certifications supported as part of learning and development
What You'll Do.
Lead and manage 24/7 Application Platform Support function
Ensure operational coverage
Establish and maintain high-performing operational teams
Monitor operational KPIs
Drive operational maturity
continuous service improvement
Take ownership of major incidents and critical service escalations
Act as senior operational lead during high-severity incidents
Lead challenging stakeholder conversations
Coordinate cross-functional technical teams during incident resolution
Ensure effective root cause analysis
post-incident reviews
Provide clear executive-level communications during service disruption
How You'll Work.
Team & Collaboration
Coordinate cross-functional technical teams during incident resolution activities; Lead challenging stakeholder conversations with confidence, professionalism, and composure; Provide clear executive-level communications during service disruption events
Communication Scope
Excellent communication; Provide clear executive-level communications
Full Job Description
Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs We are seeking an experienced Devops Manager to lead a 24/7 Application Platform Support operation supporting critical enterprise platforms and services for major UK clients. This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business-critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices. The Devops Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high-pressure operational situations. Key Responsibilities: * Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms. * Ensure operational coverage, shift management, handovers, and service continuity across all support tiers. * Establish and maintain high-performing operational teams with strong accountability and service culture. * Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics. * Drive operational maturity, automation, and continuous service improvement initiatives. * Take ownership of major incidents and criti
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