Netcompany
Information Technology And Services
DevopsManager
Neural analysis suggests this role is
optimal for mid candidates.
“Devops Manager at Netcompany. Skills: Application Platform Support, Incident management, Stakeholder management. Lead and manage 24/7 Application Platform Support function. Ensure operational coverage, shift management, handovers, and service”
What You'll Achieve.
Ensure operational stability; Ensure service excellence; Manage major incidents through to resolution
Industry & Context.
Incident resolution; Root cause analysis; Troubleshooting
24/7 support operation
What They're Looking For.
Must Have
7+ years’ experience in Application Support, Managed Services, Platform Operations, or IT Operations, Proven experience managing 24/7 operational support teams, Background in DevOps, platform engineering, cloud operations, or infrastructure support, Demonstrable experience managing major incidents and escalations, Experience working with large enterprise, public-sector or highly regulated environments, Leadership capability across distributed, shift-based, or multi-disciplinary teams, Experience handling difficult customer conversations and executive stakeholder management, Excellent communication, organisational, and decision-making skills, Understanding of ITIL-aligned service management practices
What You'll Do.
Lead and manage 24/7 Application Platform Support function
Ensure operational coverage
Establish and maintain high-performing operational teams
Monitor operational KPIs
Drive operational maturity
and continuous service improvement
Take ownership of major incidents and critical service
Act as senior operational lead during high-severity incidents
Lead challenging stakeholder conversations
Coordinate cross-functional technical teams during incident resolution
Ensure effective root cause analysis
post-incident reviews
Provide clear executive-level communications during service disruption events
How You'll Work.
Team & Collaboration
Cross-functional technical teams
Communication Scope
Executive-level communications; Stakeholder conversations
Full Job Description
Are you ready to join the forefront of technology innovation with Netcompany? As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs We are seeking an experienced Devops Manager to lead a 24/7 Application Platform Support operation supporting critical enterprise platforms and services for major UK clients. This role is responsible for ensuring operational stability, service excellence, and effective incident and escalation management across complex, business-critical environments. The successful candidate will bring strong operational leadership experience within a 24/7 support or managed service environment, combined with a solid technical background in DevOps, cloud platforms, and modern operational practices. The Devops Manager will lead support teams operating across shift patterns, drive continuous improvement, manage major incidents through to resolution, and maintain strong client stakeholder relationships during high-pressure operational situations. Key Responsibilities: * Lead and manage a 24/7 Application Platform Support function across multiple enterprise clients and platforms. * Ensure operational coverage, shift management, handovers, and service continuity across all support tiers. * Establish and maintain high-performing operational teams with strong accountability and service culture. * Monitor operational KPIs, SLAs, OLAs, service availability, and support performance metrics. * Drive operational maturity, automation, and continuous service improvement initiatives. * Take ownership of major incidents and criti
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