DeviceSupportEngineer-GraveyardShift

## Description Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.      With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.   Position Summary:   Miles Stephens the Manager, Technical Support at Perforce is searching for a Device Support Engineer to join the team.  We are looking for an individual who helps manage offline device issues, improve monitoring of Perfecto clouds, microservices and servers, assist in analyzing logs, device trends and improve communication with customers – effectively allowing us to handle these issues before they are reported by our customers.  ## Requirements Ability to work nights, weekend, and holidays as needed. Flexible to cover other shifts as needed in a 24X7X365 NOC environment Three years professional work experience Must be able to work in a team environment and perform routine as well as technical tasks High organizational ability: able to work and follow processes by instructions and methods Strong analytical, documentation, and communication skills Out of the box thinker with excellent communication skills Experience with trouble ticketing and change management tools Understanding of basic Windows registry and Windows event log analysis Knowledge of Android and iOS operating systems Preferred: Knowledge of AWS, Confluence, JIRA, and Salesforce ## Responsibilities Respond to customer escalations and requests for service. Effec