Vercel
Tech / AI / Software
DeveloperSuccessEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Developer Success Engineer at Vercel. Skills: Developer Success, customer adoption, technical guidance, problem resolution. Lead customers through defined technical motions that accelerate their adoption and launch on Vercel. Provide implementation guidance to ensure deployments follow best practices for builds, caching, web performance, and cost efficiency”
What You'll Achieve.
accelerate adoption and unlock growth; set customers up for long-term success; launch with confidence and scale effectively; strengthen Vercel’s customer intelligence; reduce friction across the developer journey; improve the overall efficiency of our customer experience
Industry & Context.
diagnose complex technical issues; provide structured recommendations; unblock progress
What They're Looking For.
Must Have
3+ years of experience in frontend development, technical support, solutions engineering, or customer-facing technical role, knowledge of Next. js, React, and modern web performance best practices, Familiarity with troubleshooting frontend build systems, serverless runtimes, and API integrations, Ability to diagnose complex technical issues and provide structured recommendations with empathy and clarity, communication skills—you can explain technical concepts clearly in writing, async channels, and live conversations, Must have used Vercel or Next. js, or a comparable platform, Passion for helping developers succeed by delivering clear guidance, reducing friction, and creating scalable resources
Nice to Have
contributed to open-source projects, technical documentation, or developer advocacy initiatives, experience in incident management, debugging serverless functions, or optimizing frontend performance, comfortable working in a fast-paced, global, remote-friendly environment
What You'll Do.
Lead customers through defined technical motions that accelerate their adoption and launch on Vercel
Provide implementation guidance to ensure deployments follow best practices for builds
Troubleshoot and resolve technical challenges related to Next. js
Identify and unblock opportunities for customer growth and expansion
Author and maintain resources—including internal playbooks
external documentation
and knowledge base articles—that scale learnings across internal teams and customers
and Product teams to escalate complex issues
and influence product improvements
Spot patterns in customer challenges and proactively recommend optimizations or new motions that improve adoption at scale
How You'll Work.
Team & Collaboration
Partner with Sales, Support, and Product teams
Communication Scope
explain technical concepts clearly in writing, async channels, and live conversations
Process & Methodology
time-boxed, outcome-driven motions, short, focused sprints with clear objectives
Full Job Description
About Vercel: Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web. Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things. About The Role: Vercel is hiring a Developer Success Engineer (DSE) to accelerate adoption and unlock growth by guiding customers through their most important technical milestones. DSEs proactively engage with customers in time-boxed, outcome-driven motions—such as onboarding, go-live readiness, and post-launch stabilization—that help unblock progress and set customers up for long-term success on Vercel. They work with a wide variety of customers—from fast-moving startups to established enterprises—adapting their approach to match the needs and pace of each. These engagements are designed as short, focused sprints with clear objectives, allowing DSEs to work with many customers while delivering meaningful impact. By focusing on production-readiness, performance, and optimization, DSEs ensure customers can launch with confidence and scale effectively. Beyond individual engagements, DSEs capture repeatable solutions and translate them into documentation, playbooks, and best practices—extending the impact of their work to thousands of developers. In doing so, they strengthen Vercel’s customer intelligence, reduce friction across the developer journey, and improve the overall efficiency of our customer experience. What You Will Do: Lead customers—from fast-paced startups to established enterprises—through defined technical motions that accelerate their adoption and launch on Vercel Provide implementation guidance to ensure deployments follow best practice
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