Developer,Engineer-NissanISIT

## Accountabilities Provide L1 and L1.5 service desk support for global users, handling incidents and service requests in a timely manner. Monitor, troubleshoot, and resolve application and system-related issues to ensure minimal disruption to business operations. Escalate complex technical problems to L2 support teams while ensuring proper documentation and follow-up. Support global users across multiple time zones within a 24/7, 365-day operational environment. Track, log, and update incidents accurately in ticketing systems to ensure transparency and traceability. Assist in identifying recurring issues and contribute to long-term problem resolution efforts. Collaborate with cross-functional IT teams to ensure smooth service delivery and operational continuity. Follow defined IT service management processes and maintain compliance with organizational standards. Requirements: 1–3 years of experience in IT support, service desk, or application support roles. Basic understanding of IT infrastructure, applications, and incident management processes. Familiarity with ticketing tools and ITSM workflows is preferred. Strong troubleshooting and problem-solving skills with attention to detail. Ability to work in a 24/7 rotational shift environment, including night shifts and weekends. Good communication skills to interact with global users and technical teams. Ability to work independently in a remote setup during assigned shifts. Customer-focused mindset with strong service orientation and accountability. Exposure to global IT support environments is an advantage. Benefits: Competitive compensation aligned with IT support roles in India. Fully remote work during assigned shifts in a 24/7 global support model. Opportunity to gain experience in global enterprise IT service operations. Exposure to large-scale IT systems and international user environments. Structured learning environment with ITIL-aligned service management processes. Career growth opportunities within globa