DesktopTechnician

Job Title: Desktop Technician Location: Houston, TX Fulltime Job Description Position Overview: Core Job Title: Desktop Technician - The Help Desk Technician provides support for users experiencing IT- related Incidents and fulfilling Service Requests. They ensure effective and efficient service delivery and a seamless user experience by troubleshooting hardware, software, and network problems. The role is It requires a customer focus, a strong understanding of IT systems, problem-solving skills, and the ability to work in a fast-paced environment. Responsibilities : * Provide prompt, friendly, and effective support to customers by phone, email, chat, or in-person * Log, categorize, prioritize and resolve Service Requests and Incidents in the ITSM * Identify, diagnose and resolve hardware and software issues, including Windows and Mac Operating systems, Office 365, and SaaS applications * Onboard and offboard users in Active Directory and other systems in a timely manner in accordance with compliance policies * Proactively identify recurring Incidents for Problem Identification and remediation * Contribute to the internal knowledge base by documenting solutions to common issues, best practices and Help Desk processes * Work closely with other IT teams to resolve complex issues * Maintain accurate inventory of IT assets * Project assignments as requested * Local travel, up to 25% or as needed * Must be willing to work occasional overtime or extended hours as business needs require, including urgent support issues, critical projects, executive requests, or time-sensitive deadlines. * This is not expected to be a weekly occurrence, but the right candidate will be flexible, dependable, and willing to jump in when the situation calls for it. * Other duties as assigned ## Qualifications Qualifications * At least 1-2 years of experience in an IT Support Help Desk or Service Desk role * Experience with ITSM tools * Experience with remote desktop support tools * Ability to h