DesktopSystemsAdministrator

2 years of enterprise-level desktop support experience, use, provisioning, and management of services such as Jamf and Intune, supporting enterprise applications such as Microsoft Office, Zoom, Slack, and Okta, using and supporting macOS and Windows devices, Active Directory user, group, and policy administration, scripting (PowerShell or another), mobile devices, such as iPhones, iPads, and Androids, written and verbal communication skills in English, technical and instruction-oriented writing, clearly explain complex concepts over the phone, in person, and in writing, deliver exceptional customer service, in-person and remote technical support, using various device management tools, configuration and security management, general wired and wireless network concepts and protocols, creating technical knowledge and process documentation, learn quickly and adapt to a changing environment, eager to accept new responsibilities, problem-solving skills, develop creative solutions