iT1
Information Technology and Services
DesktopSupportTechnicianII
“Desktop Support Technician II at iT1. Skills: End-User Support, Technical Troubleshooting, Endpoint & Device Support. Provide responsive, professional, courteous technical support. Deliver high-quality customer experience”
Industry & Context.
What They're Looking For.
Must Have
2–5+ years of experience in desktop or end-user support, Experience supporting Windows-based environments and enterprise applications, Hands-on experience with hardware troubleshooting (desktops, laptops, printers, peripherals), Familiarity with IT ticketing systems (e.g., ServiceNow or similar), customer service and communication skills
Nice to Have
Experience with endpoint management tools (e.g., Intune, MECM/SCCM), Experience supporting executive/VIP users in a corporate environment, Relevant certifications (CompTIA A+, Network+, ITIL Foundation), Experience in regulated industries (e.g., financial services)
What You'll Do.
courteous technical support
Deliver high-quality customer experience
Maintain ownership of incidents and service requests
Ensure timely updates and accurate documentation
Provide white-glove technical support to executives
Anticipate and proactively address technical needs
Support executive workstations
Provide technical support for meetings
Set up and troubleshoot conference room technology
Troubleshoot audio/visual systems
Troubleshoot collaboration tools
Ensure smooth operation of technology during events
Diagnose and resolve hardware and software issues
Troubleshoot printers and secure print systems
Troubleshoot docking stations
Escalate complex issues to appropriate teams
Support device lifecycle activities
Perform imaging and device deployment
Manage hardware replacements and refresh programs
Handle onboarding/offboarding setup and provisioning
Ensure endpoints are configured to enterprise standards
Utilize ITSM tools to manage incidents
Maintain accurate and complete ticket documentation
Follow established policies
and escalation processes
Contribute to knowledge base articles
How You'll Work.
Communication Scope
communication skills
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