The Aspen Group
Healthcare
DesktopSupportTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Desktop Support Technician at The Aspen Group. Skills: Desktop support, User assistance, Ticket resolution. Provide in-person and remote user assistance. Resolve ServiceNow tickets for hardware, software, and networking”
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Associate's Degree in Computer Science or equivalent experience, Hands-on, collaborative working style, Service driven mindset, Adaptable and willing to learn new technology, Organization, time management, and problem-solving skills, Ability to communicate clearly in writing and verbally, Ability operating, installing, and troubleshooting computer hardware and software, Knowledge of a modern ticketing system, Support operating systems including Windows, iOS, and Mac OS
Nice to Have
Knowledge of Active Directory/Entra ID, Intune, and SCCM, Experience providing desktop support in an enterprise environment, Experience working using remote access software, Some white-glove experience, Experience working in an educational or instructional environment, Familiarity with mobile device operation, Familiarity with Audio/Video technology
What You'll Do.
Provide in-person and remote user assistance
Resolve ServiceNow tickets for hardware
Diagnose and troubleshoot basic problems with technical systems
Escalate unresolved issues
Partner with various teams within IT and other
Solve cross functional issues
Conduct diagnostic reviews
Troubleshoot issues as requested by users
Provide training and assistance to users
Provide good customer service
Assist and guide users
Document technical issues and resolutions
Interact with vendors to resolve issues
Assist with onboarding activities
Assist with offboarding activities
Assist with inventory
Assist with shipment of equipment
Assist with implementation of policies
How You'll Work.
Team & Collaboration
Partner with various teams; Interact with stakeholders
Communication Scope
Written communication; Verbal communication
Full Job Description
**Desktop Support Technician** The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 15,000 healthcare professionals and team members at more than 1,000 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, and medical aesthetics. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of four consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Veterinary Clinics and Chapter Aesthetic Studio. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale. At TAG’s new state-of-the-art headquarters in the vibrant West Loop neighborhood of Chicago, we are growing our onsite operations team with IT professionals to support our new office! We are currently looking for a Desktop Support Technician who will provide reliable, high-quality desktop support services. The ideal candidate for this position is a reliable, adaptable, thought-leading IT desktop support professional capable of maintaining high work standards while independently managing their work. The candidate will also cultivate customer service excellence approach, developing relationships focused on collaboration and will have direct communication with end users, TAG Executives, and peers. This position also will work as needed with several other initiatives, including assisting with projects, interacting with diverse technologies, and partnering with stakeholders in other departments. **Responsibilities** * Provides in-person and remote user assistance and ServiceNow ticket resolution fo
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