The Total Benefits Offered
DesktopSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Desktop Support Specialist at The Total Benefits Offered. Skills: Desktop Support, Hardware Support, Software Support, Network Support. Assist with software, hardware, desktop, network, systems. Install, diagnose, repair, maintain hardware”
Industry & Context.
diagnose; troubleshoot; resolve
on-call support, after hours support
What They're Looking For.
Must Have
IT customer service, help desk environment, hardware installation, software installation, networked systems, computer operations, peripheral operations, imaging, troubleshooting, customer-oriented IT service, support within an IT support group, interpersonal skills, verbal communication, nonverbal communication, written communication, working independently, collaborative team-oriented environment, managing multiple projects, maintaining information, managing information, managing documentation, attention to detail, discretion for sensitive information
Nice to Have
A+ certification, Microsoft certification, Apple certification, SCCM experience, Jamf experience
What You'll Do.
Ensure optimal system performance
Ensure optimal network performance
Serve as point of contact
Triage help desk requests
Resolve help desk requests
Escalate help desk requests
Document help desk requests
Provide technical assistance
Analyze software problems
Troubleshoot software problems
Diagnose software problems
Document software problems
Resolve software problems
Analyze hardware problems
Troubleshoot hardware problems
Diagnose hardware problems
Document hardware problems
Resolve hardware problems
Analyze network problems
Troubleshoot network problems
Diagnose network problems
Document network problems
Resolve network problems
Manage software deployments
Manage computer accounts
Manage distribution lists
Ensure policy compliance
Troubleshoot hardware
Install peripheral devices
Configure peripheral devices
Test peripheral devices
Maintain peripheral devices
Monitor peripheral devices
Troubleshoot peripheral devices
Install printing devices
Configure printing devices
Test printing devices
Maintain printing devices
Monitor printing devices
Troubleshoot printing devices
Install scanning devices
Configure scanning devices
Test scanning devices
Maintain scanning devices
Monitor scanning devices
Troubleshoot scanning devices
Install audio visual equipment
Configure audio visual equipment
Test audio visual equipment
Maintain audio visual equipment
Monitor audio visual equipment
Troubleshoot audio visual equipment
Troubleshoot software
Install other products
Configure other products
Maintain other products
Monitor other products
Troubleshoot other products
Collect asset information
Organize asset information
Maintain asset information
Collect security surveys
Organize security surveys
Maintain security surveys
Organize risk surveys
Maintain risk surveys
Collect instructional guides
Organize instructional guides
Maintain instructional guides
Collect training materials
Organize training materials
Maintain training materials
Collect software documentation
Organize software documentation
Maintain software documentation
Collect hardware documentation
Organize hardware documentation
Maintain hardware documentation
Provide after hours support
Provide on-call support
Setup computer equipment
Assist technical support staff
How You'll Work.
Team & Collaboration
Work in a collaborative team-oriented environment; Assist other technical support staff
Communication Scope
interpersonal skills; verbal communication; nonverbal communication; written communication
Full Job Description
**Job Posting Title:** Desktop Support Specialist, Office of the Vice President for Research, Scholarship, and Creative Endeavors **\----** **Hiring Department:** Office of the Vice President for Research, Scholarship and Creative Endeavors **\----** **Position Open To:** All Applicants **\----** **Weekly Scheduled Hours:** 40 **\----** **FLSA Status:** Non-Exempt from FLSA **\----** **Earliest Start Date:** Immediately **\----** **Position Duration:** Expected to Continue **\----** **Location:** AUSTIN, TX **\----** **Job Details:** **General Notes** The mission of the Office of the Vice President for Research, Scholarship and Creative Endeavors (OVPR) is to foster the expansion of the scale, quality, and impact of scholarly endeavors at UT Austin. We are committed to building capacity, promoting interdisciplinary collaboration, and lowering the barriers and burden involved in scientific and creative inquiry through the development of an investigator-focused infrastructure that supports the needs of UT Austin's research enterprise. UT Austin offers a competitive benefits package that includes: * 100% employer-paid basic medical coverage * Retirement contributions * Paid vacation and sick time * Paid holidays * Potentially eligible for hybrid telework schedule Please visit our [Human Resources (HR) website](http://hr.utexas.edu/prospective) to learn more about the total benefits offered. **Purpose** Responsible for assisting university employees with a wide variety of questions and problems about software, hardware, desktop, network, and systems supported by the Office of the Vice President for Research, Scholarship and Creative Endeavors (OVPR). This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware while ensuring optimal system and network performance. **Responsibilities** * Serve as a primary point of contact for end-user applications and desktop support requests via Service Now from the OVPR user community. Triage, resolve, esca
Applying for this Desktop Support Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about The Total Benefits Offered?
Real rants from real employees. Read before you apply.