The Information Technology Team
Aviation and Aerospace
DesktopSupportSpecialist
“Desktop Support Specialist at The Information Technology Team. Skills: Desktop support, Troubleshooting, Customer service. Provide technical support for desktop hardware. Provide technical support for software”
Industry & Context.
Troubleshooting; Analytical skills; Problem-solving skills
Must be able to work onsite in Prescott, Arizona
What They're Looking For.
Must Have
High school diploma or GED, 1–3 years of experience in desktop support or a related IT field, Proficiency in Windows and macOS, Basic networking knowledge, Experience supporting Microsoft Office and collaboration tools, Troubleshooting skills, Analytical skills, Problem-solving skills, Excellent customer service skills, Interpersonal communication skills, Ability to prioritize tasks, Ability to meet deadlines, Ability to work independently, Ability to work collaboratively, Adaptability, Willingness to learn new technologies
Nice to Have
Additional technical training or certifications, Familiarity with Linux
What You'll Do.
Provide technical support for desktop hardware
Provide technical support for software
Provide technical support for peripherals
Troubleshoot technical issues
Resolve technical issues
Install computing devices
Configure computing devices
Maintain computing devices
Configure applications
Maintain applications
Support academic labs
Support point-of-sale systems
Support mobile devices
Deliver exceptional customer service
Communicate technical information
Assist with deployment
Assist with implementation
Stay current with industry trends
Stay current with emerging technologies
How You'll Work.
Team & Collaboration
Collaborate with IT teams on projects; Collaborate with IT teams on initiatives; Collaborate with IT teams on strategic improvements
Communication Scope
Interpersonal communication skills; Communicate technical information clearly to non-technical users
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