DesktopSupportOfficer

**Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!** At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We’re excited by the fact our team is continuing to expand. And, as we continue to grow, we’re on the hunt for a Desktop Support Officer to join our team in Shepparton to deliver high quality, onsite technical support to our customers. The role is full-time and will require you to be onsite and includes a company car for travel. Your role will be to provide friendly and knowledgeable support to customers with a positive, can-do attitude. You will have the opportunity to interact with a wide array of technology which includes both mac and pcs, tablet devices, server systems, network infrastructure and voice platforms although the bulk of the server and network elements will be managed by our specialist teams. **Requirements** **What You'll Do:** * Ensure the smooth day to day operations of the customers operations. * Be personable with end-users developing a friendly bond with customers. * Collaborate with your colleagues to determine any processes that require improvement or can be handled more efficiently. * Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results. * Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one. * Ensure documentation and procedures are always up to date. * Take ownership of day-to-day technology issues and deal with external 3rd party organisations. * Collaborate with your peers in other teams across our business to ensure a successful outcome for the customer. **What you’ll bring:** * A passion for providing exceptional cus