SMCP NORTH AMERICA
Luxury Fashion
DesktopSupportAssistant
Neural analysis suggests this role is
optimal for Entry candidates.
“Desktop Support Assistant at SMCP NORTH AMERICA. Skills: Desktop support, Technical assistance, IT operations. Configure Windows desktops. Deploy Windows desktops”
Industry & Context.
Troubleshoot common technical issues; Analyze basic system issues; Analyze business process issues; Implement appropriate solutions
What They're Looking For.
Must Have
1-2 years prior experience in desktop support, Basic Windows Administration, PC technician skills, Basic Active Directory, Basic DNS, Basic DHCP, Basic networking concepts
Nice to Have
Exposure to cloud services, Exposure to Microsoft Office 365, Exposure to SharePoint, Exposure to MDM tools, Microsoft Intune experience, Experience with remote support tools, BeyondTrust experience, Prior retail experience, Point of Sale experience, Payment Terminals experience
What You'll Do.
Configure Windows desktops
Deploy Windows desktops
Prepare Windows laptops
Provide first-line technical support
Support hardware issues
Support software issues
Support end user issues
Support mobile devices
Support productivity suites
Support in-house applications
Ensure smooth onboarding process
Assist in creation of documentation
Assist in maintenance of documentation
Improve standard operating procedures
Improve knowledge base articles
Maintain IT asset tracking
Manage IT asset lifecycle
Maintain IT asset documentation
Escalate complex technical issues
Ensure timely resolution
Ensure timely communication
Manage relationships with business unit
Assist in remediation of issues
Assist in escalation of issues
How You'll Work.
Team & Collaboration
Operations team; HR team; Group IT teams; End users; IT teams; Business stakeholders
Communication Scope
Customer service
Full Job Description
SMCP - Sandro, Maje, Claudie Pierlot Desktop Support Assistant Location: SMCP North America Corporate Headquarters - 44 Wall Street, New York, NY Status: FT - 40.0 Hours Who We Are SMCP stands as prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values. With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe. Visit our Global Company website at https://www.smcp.com/en/ to learn more. What Sets Us Apart as an Employer in the Global Luxury Fashion Space? At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. As a certified Happy@Work employer, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Bolstering our appeal as an employer are our strong financial results, marking 2021 as our “comeback” year. Add to this mix our uniquely coveted Parisian chic merchandise collections, an
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