SMCP NORTH AMERICA

Luxury Fashion

DesktopSupportAssistant

$0–0k New York, New York, United States FT Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Desktop Support Assistant at SMCP NORTH AMERICA. Skills: Desktop support, Technical assistance, IT operations. Configure Windows desktops. Deploy Windows desktops”

Industry & Context.

Luxury Fashion
Problems you'll solve

Troubleshoot common technical issues; Analyze basic system issues; Analyze business process issues; Implement appropriate solutions

What They're Looking For.

Must Have

1-2 years prior experience in desktop support, Basic Windows Administration, PC technician skills, Basic Active Directory, Basic DNS, Basic DHCP, Basic networking concepts

Nice to Have

Exposure to cloud services, Exposure to Microsoft Office 365, Exposure to SharePoint, Exposure to MDM tools, Microsoft Intune experience, Experience with remote support tools, BeyondTrust experience, Prior retail experience, Point of Sale experience, Payment Terminals experience

What You'll Do.

Configure Windows desktops

Deploy Windows desktops

Prepare Windows laptops

Provide first-line technical support

Support hardware issues

Support software issues

Support end user issues

Support mobile devices

Support productivity suites

Support in-house applications

Ensure smooth onboarding process

Assist in creation of documentation

Assist in maintenance of documentation

Improve standard operating procedures

Improve knowledge base articles

Maintain IT asset tracking

Manage IT asset lifecycle

Maintain IT asset documentation

Escalate complex technical issues

Ensure timely resolution

Ensure timely communication

Manage relationships with business unit

Assist in remediation of issues

Assist in escalation of issues

How You'll Work.

Team & Collaboration

Operations team; HR team; Group IT teams; End users; IT teams; Business stakeholders

Communication Scope

Customer service

Full Job Description

SMCP - Sandro, Maje, Claudie Pierlot Desktop Support Assistant Location: SMCP North America Corporate Headquarters - 44 Wall Street, New York, NY Status: FT - 40.0 Hours Who We Are SMCP stands as prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values. With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe. Visit our Global Company website at https://www.smcp.com/en/ to learn more. What Sets Us Apart as an Employer in the Global Luxury Fashion Space? At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. As a certified Happy@Work employer, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Bolstering our appeal as an employer are our strong financial results, marking 2021 as our “comeback” year. Add to this mix our uniquely coveted Parisian chic merchandise collections, an

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