Goodwin
Legal
DesktopSupportAssistant-Apprentice
Neural analysis suggests this role is
optimal for Entry candidates.
“Desktop Support Assistant - Apprentice at Goodwin. Skills: Desktop support, User experience, IT support. Provide first-line support. Support users through walk-up assistance”
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Minimum five GCSEs grades 9-4, English and maths GCSEs, Eligibility for Level 3 Apprenticeship
Nice to Have
Basic Microsoft Windows understanding, Basic Microsoft 365 understanding, Interest in collaboration technologies, Interest in AV systems, Interest in modern workplace tools
What You'll Do.
Provide first-line support
Support users through walk-up assistance
Support users through Tech Bars
Support users through floor walks
Support users through onboarding activities
Assist with laptop imaging
Assist with equipment setup
Assist with user onboarding
Assist with hardware deployment
Support meeting room technologies
Support AV technologies
Support hybrid meeting tools
Assist with troubleshooting Microsoft 365
Assist with troubleshooting Microsoft Teams
Assist with troubleshooting Zoom
Assist with troubleshooting VPN
Assist with troubleshooting mobility services
Monitor and update tickets
Assist with hardware inventory management
Assist with equipment preparation
Assist with desk setups
Support rollout of new technologies
Support adoption of new technologies
Support new AI-enabled tools
Document user guidance
Document technical steps
Collaborate with IT teams
Collaborate with vendors
Deliver high standard customer service
Maintain professionalism when supporting users
How You'll Work.
Team & Collaboration
Europe & Asia User Experience team; Other IT teams; Vendors
Communication Scope
Clear communication; User-friendly language
Full Job Description
**Join Goodwin’s Global Operations Team, and make a real impact on a global scale.** At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. **Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions** in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high-quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff in the London office. This role is designed as a structured development opportunity, combining hands-on experience with formal apprenticeship learning. The apprentice will assist with onboarding, meeting room support, floor walks, Tech Bar initiatives, ticket triage, and day-to-day technology support, while developing technical and professional skills within a fast-paced professional services environment. The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT. This will be a fixed-term position for the duration of the apprenticeship. Please note, applications will close on
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