Goodwin

Legal

DesktopSupportAssistant-Apprentice

£23–28k ~AI est. London, United Kingdom FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Desktop Support Assistant - Apprentice at Goodwin. Skills: Desktop support, User experience, IT support. Provide first-line support. Support users through walk-up assistance”

Industry & Context.

Legal
Problems you'll solve

Troubleshooting

What They're Looking For.

Must Have

Minimum five GCSEs grades 9-4, English and maths GCSEs, Eligibility for Level 3 Apprenticeship

Nice to Have

Basic Microsoft Windows understanding, Basic Microsoft 365 understanding, Interest in collaboration technologies, Interest in AV systems, Interest in modern workplace tools

What You'll Do.

Provide first-line support

Support users through walk-up assistance

Support users through Tech Bars

Support users through floor walks

Support users through onboarding activities

Assist with laptop imaging

Assist with equipment setup

Assist with user onboarding

Assist with hardware deployment

Support meeting room technologies

Support AV technologies

Support hybrid meeting tools

Assist with troubleshooting Microsoft 365

Assist with troubleshooting Microsoft Teams

Assist with troubleshooting Zoom

Assist with troubleshooting VPN

Assist with troubleshooting mobility services

Monitor and update tickets

Assist with hardware inventory management

Assist with equipment preparation

Assist with desk setups

Support rollout of new technologies

Support adoption of new technologies

Support new AI-enabled tools

Document user guidance

Document technical steps

Collaborate with IT teams

Collaborate with vendors

Deliver high standard customer service

Maintain professionalism when supporting users

How You'll Work.

Team & Collaboration

Europe & Asia User Experience team; Other IT teams; Vendors

Communication Scope

Clear communication; User-friendly language

Full Job Description

**Join Goodwin’s Global Operations Team, and make a real impact on a global scale.** At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. **Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions** in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. The Desktop Support Assistant - Apprentice will support the Europe & Asia User Experience team in delivering high-quality desktop, mobile, audio/visual, and user support services to attorneys and professional staff in the London office. This role is designed as a structured development opportunity, combining hands-on experience with formal apprenticeship learning. The apprentice will assist with onboarding, meeting room support, floor walks, Tech Bar initiatives, ticket triage, and day-to-day technology support, while developing technical and professional skills within a fast-paced professional services environment. The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT. This will be a fixed-term position for the duration of the apprenticeship. Please note, applications will close on

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