DYOPATH
DesktopSupportAnalystII
“Desktop Support Analyst II at DYOPATH. Skills: Desktop Support, Troubleshooting, Microsoft O365, Active Directory. Provide advanced technical support. Analyze and resolve complex user incidents”
What You'll Achieve.
delivering exceptional end-user support; meeting SLAs; maintaining reliable IT operations; supporting end users with complex technical needs; resolves issues efficiently; strengthens system performance; enhances user satisfaction; contributes to continuous service improvement
Industry & Context.
solving advanced technical issues; Analyze and resolve complex user incidents; Troubleshoot issues; Perform system updates; Support networking-related issues; Conduct root cause analysis (RCA)
Valid driver’s license with acceptable driving record, Ability to pass a background check prior to hire
What They're Looking For.
Must Have
Bachelor’s degree in Computer Science, IT, or related field OR 4+ years of equivalent work experience, A+ Certification, experience supporting PC hardware and peripheral devices, Intermediate to advanced troubleshooting skills (hardware & software), Experience with Microsoft O365 Suite and SharePoint, Familiarity with Active Directory and user support, Knowledge of ITIL or change management practices, Ability to perform root cause analysis (RCA), Proficiency with ticketing systems and incident tracking, Excellent written and verbal communication skills, customer service mindset, Valid driver’s license with acceptable driving record, Ability to pass a background check prior to hire, Highly detail-oriented with organizational skills, Ability to prioritize tasks and meet deadlines in a fast-paced environment
Nice to Have
Network+ Certification, Prior experience as a Desktop Support Analyst, Experience supporting mobile devices
What You'll Do.
Provide advanced technical support
Analyze and resolve complex user incidents
and maintain hardware
Troubleshoot issues via in-person
Manage and resolve tickets
Perform system updates
Support networking-related issues
Order and manage hardware parts
and maintain knowledge base
Act as a liaison with third-party vendors
Conduct root cause analysis
Document processes and develop procedures
Mentor and support junior analysts
Participate in continuous improvement
How You'll Work.
Team & Collaboration
collaboration; mentoring junior team members; Collaborative team player
Communication Scope
Excellent written and verbal communication skills
Applying for this Desktop Support Analyst II role?
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ANONYMOUS · UNFILTERED
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