AmeriLife
insurance
DesktopSupportAnalystII
Neural analysis suggests this role is
optimal for Mid candidates.
“Desktop Support Analyst II at AmeriLife. Skills: Desktop Support, Hardware Troubleshooting, Software Troubleshooting, Connectivity Troubleshooting, Windows Support, macOS Support. Provide Level & II support, troubleshooting hardware, software, and connectivity issues for end-users. Manage and resolve technical incidents and service requests through in-person, phone, and remote support”
What You'll Achieve.
keeping our workforce connected and productive; Ensure timely resolution of issues, meeting SLAs and performance metrics; minimize downtime; ensuring a seamless user experience; enhance IT efficiency and user satisfaction
Industry & Context.
Problem-solving mindset with the ability to troubleshoot complex issues
What They're Looking For.
Must Have
4+ years of IT support experience, expertise in Windows and macOS operating systems, Hands-on experience with PC hardware, software installation, and troubleshooting, Familiarity with enterprise IT tools, remote troubleshooting, and network fundamentals, Problem-solving mindset with the ability to troubleshoot complex issues, Excellent verbal and written communication skills, Ability to prioritize tasks, manage time effectively, and work in a fast-paced environment
Nice to Have
Degree in Computer Information Technology or equivalent experience
What You'll Do.
Provide Level & II support
troubleshooting hardware
and connectivity issues for end-users
Manage and resolve technical incidents and service requests through in-person
Ensure timely resolution of issues
meeting SLAs and performance metrics
ensuring smooth system rollouts
Utilize imaging software like SCCM for system configuration and deployment
Maintain and troubleshoot Windows
and peripheral devices to minimize downtime
Assist remote employees with connectivity tools and remote access solutions
Apply software updates
and security enhancements to maintain system integrity
Deliver exceptional customer service
ensuring a seamless user experience
Identify and suggest process improvements to enhance IT efficiency and user satisfaction
How You'll Work.
Team & Collaboration
Collaborate with service desk, network, and IT teams to resolve complex technical issues
Communication Scope
Excellent verbal and written communication skills; able to explain technical concepts to non-technical users
Full Job Description
**Our Company** Explore how you can contribute at AmeriLife. For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement. Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry. **Job Summary** As a Desktop Support Analyst II, you’ll play a critical role in keeping our workforce connected and productive. You’ll provide hands-on and remote support for desktops, laptops, mobile devices, and peripherals, troubleshooting hardware and software issues in both Windows and macOS environments. This role is perfect for a tech-savvy professional who thrives on solving problems, delivering excellent customer service, and collaborating with IT teams to enhance system performance. **Job Description** **Key Responsibilities** * Provide Level I & II support, troubleshooting hardware, software, and connectivity issues for end-users. * Manage and resolve technical incidents and service requests through in-person, phone, and remote support. * Ensure timely resolution of issues, meeting SLAs and performance metrics. * Support deployments, moves, adds, and changes, ensuring smooth system rollouts. * Utilize imaging software like SCCM for system configuration and deployment. * Maintain and troubleshoot Windows, macOS, and peripheral devices to minimize downtime. * Assist remote employees with connectivity tools and remote access solutions. * Collaborate with service desk, network, and IT teams to resolve complex technical issues. * Apply software updates, patches, and security enhancements to maintain system integrity. * Deliver exceptional customer service, ensuring a seamless user experience. * Identify and suggest process improvements to enhance IT efficiency and user satisfaction. **Qualifications & Skills** **Education & Experience:** * Degree in Computer In
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