DesktopSupportAnalyst

**Join Goodwin’s Global Operations Team, and make a real impact on a global scale.** At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. **Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions** in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer. This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers. The Desktop Support Analyst is responsible for providing high quality desktop, mobile device, application, and audio/visual support for attorneys and professional staff in the London and Cambridge offices. As a member of the Desktop Operations team, this individual will facilitate desktop service fulfillment requests, provide guidance and “how to” information, restore desktop and related technology services to a satisfactory operational state, and help maintain a high level of customer service and user support. ​**ESSENTIAL DUTIES AND RESPONSIBILITIES:** * Provide direct hands-on support to users who are experiencing desktop operating system, connectivity, mobile device, and application issues, and provide complete follow-through to successful resolution. * Perform hardware diagnostics and execute or coordinate repairs in a timely fashion to ensure custo