DesktopSupportAnalyst

Join DYOPATH as a Desktop Support Analyst I Are you energized by solving technical puzzles and helping people stay connected and productive? DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support. Why You’ll Love Working Here Purpose with Passion – Join a company whose L.O.V. E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact Growth Monday through Friday Pay Rate: $26/hour Your Mission as a Desktop Support Analyst I Provide technical support for desktops, laptops, printers, scanners, and peripherals Troubleshoot hardware and software issues via phone, chat, or in person Install, deploy, and maintain company systems and applications Track and resolve incidents using internal ticketing systems while meeting SLAs Perform software updates, including Microsoft security patches and antivirus signatures Document processes and create knowledge base articles Act as a liaison with third-party vendors and technicians Order parts for hardware maintenance and repairs Participate in special projects and continuous improvement initiatives What You Bring to the Team Education & Certifications Bachelor’s degree in Computer Science, IT, or a related field OR 4 years of equivalent work experience A+ Certification required Experience & Skills Intermediate troubleshooting skills for hardware and software Familiarity with Microsoft O365 Suite and SharePoint Strong skills with macOS Strong written and verbal communication skills Detail-oriented with a strong customer service focus Ability to prioritize tasks effectively Ability to work collaboratively in a team environment Other Requirements Valid driver’s license with acceptable driving record Ability to pass a background check prior to hire Why This Role Matters As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a de