DYOPATH
DesktopSupportAnalyst
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Desktop Support Analyst at DYOPATH. Skills: Desktop support, Hardware repair, Software support. Support factory floor PCs. Troubleshoot hardware on production line”
What You'll Achieve.
Keep technology running smoothly onsite; Minimize downtime; Deliver positive technology experience
Industry & Context.
Problem-solving
Lift up to 70 lbs, Work in varying physical field conditions, Weekend/holiday coverage
What They're Looking For.
Must Have
High School Diploma or GED
What You'll Do.
Support factory floor PCs
Troubleshoot hardware on production line
Troubleshoot software on production line
Troubleshoot robotic systems on production line
Monitor general support queues
Monitor big screen tracking systems
Identify issues in real time
Prioritize issues in real time
Respond to issues in real time
Maintain IT equipment
Provide technical support for software applications
Provide technical support for databases
Provide technical support for client service platforms
Interface with third-party vendors
Troubleshoot technical issues with vendors
Resolve technical issues with vendors
Troubleshoot service disruptions
Resolve service disruptions
Troubleshoot hardware outages
Resolve hardware outages
Troubleshoot software outages
Resolve software outages
Troubleshoot service outages
Resolve service outages
Ensure software license compliance
Maintain accurate inventory records
Safeguard physical security of IT assets
Perform work in field environments
Complete additional duties as assigned
How You'll Work.
Team & Collaboration
Work closely with colleagues
Communication Scope
Verbal communication; Written communication
Full Job Description
Join Our Team as a Desktop Support Analyst I Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst I who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly onsite. Why You’ll Love Working Here Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support. Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools. Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture. Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization. Benefits Overview Savings / Monthly 13% cap Pantry Vouchers 9% deposited every month Christmas Bonus: 25 days of your daily income Vacations – 12 days after the first year Anniversary Bonus – 10 days of base salary Vacation Premium – 40% first year Major Medical Insurance covers you and your immediate family Life Insurance Quarterly Bonus Marriage or Bereavement Time off Maternity/Paternity Time off Ergonomic Chair (remote roles only) 250 pesos monthly stipend for internet and electricity (remote roles only) Role Overview Location: On-Site (Monterrey, Mexico) Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage\ Pay Rate: 24,000 MXN (monthly) Transportation: Assistance available (client provided) Your Mission as a Desktop Support Analyst I Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time Install, maintain, and repair computers, servers, peripherals, and related IT equipment Provide technical support for software appli
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