Sword Group
Energy, Public and Finance Sectors
DesktopEngineer
“Desktop Engineer at Sword Group. Skills: Desktop Support, IT troubleshooting, Microsoft Windows Operating Systems, M365, Active Directory, Exchange. Providing remote and face to face support to customers. Ensuring that incidents and support requests are responded to in a timely manner”
What You'll Achieve.
Delivering a consistently first-class service to our customers
Industry & Context.
IT troubleshooting skills
What They're Looking For.
Must Have
Experience in an SLA driven, ticketed Service Desk or 1st / 2nd Line role, Well-developed IT troubleshooting skills, Knowledge of Microsoft Windows Operating Systems, End user compute M365, Software Application support, Active Directory and Exchange, Hardware installation, imaging and upgrades, printers and AV equipment, Networking and VOIP, Experience of building and maintaining excellent relationships with customers
Nice to Have
ITIL Foundation V3 qualification
What You'll Do.
Providing remote and face to face support to customers
Ensuring that incidents and support requests are responded to in a timely manner
Logging and assigning all escalations to the correct team
Resolving desktop related issues
How You'll Work.
Team & Collaboration
Working in conjunction with other IT teams and the business to ensure the successful resolution of any desktop related issues
Communication Scope
Professional communication; Knowledgeable communication
Applying for this Desktop Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Sword Group?
Real rants from real employees. Read before you apply.