Align Communications
Managed Services
DesktopAnalyst
“Desktop Analyst at Align Communications. Skills: Desktop support, End-user technical support, Microsoft 365 / O365, Intune, Entra ID / Azure AD, Active Directory, Customer service, Troubleshooting. Provide frontline desktop and end-user technical support for key managed services clients. Deliver excellent customer service, follow-through, and resolution, including occasional support for executive and VIP users”
What You'll Achieve.
Deliver excellent customer service, follow-through, and resolution; Ensure desktops, printers, and user workstations are operational
Industry & Context.
Troubleshooting skills; Systematic problem solving
Hybrid role requiring onsite presence three days per week, Participate in a rotational on-call schedule that includes overnights and weekends
What They're Looking For.
Must Have
1-3 years of helpdesk or desktop support experience in a fast-paced MSP or multi-client corporate environment, Prior experience supporting users in a Managed Services Provider (MSP) environment, Experience supporting Hybrid and/or Cloud environments (e.g., on-prem and cloud based infrastructure), Hands-on support experience with: Microsoft 365 / O365 and Exchange, Intune (endpoint support and basic troubleshooting), Entra ID (Azure AD) and Active Directory (password resets, group membership, basic user support), Remote support tools and VPNs, Basic networking concepts (DNS, DHCP, Wi‑Fi troubleshooting), File‑sharing platforms such as Egnyte, OneDrive, SharePoint, or similar, customer service orientation and comfort interacting with users of all technical levels, including occasional Executive or VIP users, Excellent written and verbal communication skills, Ability to multitask, prioritize, and work efficiently in a fast-paced environment, Team-oriented mindset with a willingness to learn, grow, and take on increasing responsibility
Nice to Have
Bachelor’s degree or relevant IT certifications preferred (CompTIA A+, Network+, etc.), Familiarity with troubleshooting fundamentals, systematic problem solving, and recognizing when to escalate, Exposure to the Hedge Fund or Alternative Investment industry is helpful but not required, Experience working with executive or VIP users is a plus but not required
What You'll Do.
Provide frontline desktop and end-user technical support for key managed services clients
Deliver excellent customer service
including occasional support for executive and VIP users
Assist users with common technical issues including: Password resets
Basic connectivity issues
Microsoft Office Administration
O365 Application Support
IP phone and workstation issues
Perform basic workstation tasks including installing
and removing desktop applications
Support inventory tracking for hardware
Escalate issues appropriately to senior team members when necessary
Follow documented troubleshooting steps and internal procedures to ensure consistent resolution
and user workstations are operational and escalate hardware failures as needed
How You'll Work.
Team & Collaboration
Work within the Align Managed Services team; Escalate issues appropriately to senior team members when necessary; Team-oriented mindset
Communication Scope
Excellent written and verbal communication skills
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