DesksideTechnician–EndUserComputing(m/w/d)

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations. The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution. Key responsibilities include: * Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs * Resolve incidents and problems associated with EUC equipment * Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future * Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments * Provide repair and maintenance for mobile devices * · Install, upgrade and repair EUC equipment (desktops, laptops, monitors, an