DesksideTechnician–EndUserComputing

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data. In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities. The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations. The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution. Key responsibilities include: * Deliver onsite technical support to users in line with SLAs * Troubleshoot and resolve incidents related to end-user computing (EUC) equipment * Perform proactive troubleshooting to prevent recurring issues * Assist users with network connectivity (LAN/WAN, print, and file access) * Install, upgrade, repair, and maintain desktops, laptops, monitors, and peripherals * Support mobile devices and mobile computing platforms * Provide software break/fix support and replace non-warranty assets * Configure and support network printers and scanners, including IP and TCP/IP setup * Deliver warranty and break/fix support for printing devices * Provide VIP support across a range of de