ABM UK
Facilities Services
DesksideSupportTechnician
“Deskside Support Technician at ABM UK. Skills: desktop support, hardware troubleshooting, software troubleshooting, Windows operating systems, macOS operating systems, Active Directory, Azure/Office 365 + Intune Management. Provide onsite and remote desktop support to internal users, addressing hardware and software related issues. Install, configure, and maintain operating systems, applications and software updates”
What You'll Achieve.
ensuring minimal disruption to business operations; timely resolution and closure of helpdesk tickets
Industry & Context.
efficiently troubleshoot and resolve technical issues; resolve complex technical problems
Full driving license, Travel to client sites as required
What They're Looking For.
Must Have
Minimum 2+ years’ experience in desktop support, Proficiency in troubleshooting and resolving hardware and software issues in a corporate environment, knowledge of Windows and macOS operating systems, Experience with Active Directory, Azure/Office 365 + Intune Management, and other enterprise applications, Experience in handling multiple tasks and prioritising effectively, customer service orientation with a focus on user satisfaction, Experience in managing helpdesk tickets and tracking issues through to resolution, attention to detail and accuracy in documentation, Ability to work effectively within a team and independently, Full driving license
Nice to Have
Relevant certifications (CompTIA/Microsoft) are advantageous
What You'll Do.
Provide onsite and remote desktop support to internal users
addressing hardware and software related issues
and maintain operating systems
applications and software updates
Perform routine maintenance and health checks on IT equipment to ensure optimal performance
Assist with the setup and deployment of new hardware and software for internal users
Document support activities
resolutions and maintain an accurate record of IT assets
Monitor and manage helpdesk tickets
ensuring a timely resolution and closure
How You'll Work.
Team & Collaboration
Collaborate with other IT team members to escalate and resolve complex technical problems; Ability to work effectively within a team
Communication Scope
Excellent interpersonal skills and communications skills; communicate effectively with users to understand their needs and provide appropriate solutions
Process & Methodology
Participate in IT projects, such as system upgrades, migrations and rollouts
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