Everpure
Data storage
DesignatedServicesEngineer,FlashArray(Shift:MondayFriday7:00AMto4:00PMMountainTime)
“Designated Services Engineer, FlashArray (Shift: Monday - Friday 7:00 AM to 4:00 PM Mountain Time) at Everpure. Act as technical point of contact. Identify system risks”
What You'll Achieve.
Ensure long-term uptime; Rapid return to service; Customer satisfaction
Industry & Context.
Troubleshooting; Root cause analysis
Weekend support, Holiday support, On-call rotations
What They're Looking For.
Must Have
3 years enterprise technical support, Diagnose complex issues, Troubleshoot multi-platform environments, Linux, Windows, VMware, Storage Area Networks, Fibre Channel, Ethernet, IP, iSCSI, Enterprise server components, Hypervisors, Translate technical jargon, Build trust-based relationships, Manage multiple projects, Support cases simultaneously
What You'll Do.
Act as technical point of contact
Identify system risks
Provide architectural guidance
Ensure long-term uptime
Lead troubleshooting of high-impact cases
Ensure rapid return to service
Maintain executive communications
Represent customer needs
Lead escalation calls
Translate technical challenges
Mentor junior engineers
Contribute technical documentation
Own lifecycle of support tickets
Maintain accountability for KPIs
How You'll Work.
Team & Collaboration
Engineering teams; Account teams
Communication Scope
Executive presentations; Technical documentation
Applying for this Designated Services Engineer, FlashArray (Shift: Monday - Friday 7:00 AM to 4:00 PM Mountain Time) role?
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