WEKA
Technology
DesignatedServiceEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Designated Service Engineer at WEKA. Skills: Customer Success, Technical Support, Enterprise Infrastructure, Distributed Systems. Serve as technical liaison. Address feature gaps”
What You'll Achieve.
Ensure WEKA Customer Success; Contribute to five-star Gartner reviews
Industry & Context.
Troubleshoot technical issues; Resolve technical issues; Diagnose hardware failures; Diagnose network congestion; Diagnose performance bottlenecks; Problem-solving
On-call rotation, Follow-the-sun support, Alternative work hours, Regional/international travel
What They're Looking For.
Must Have
10+ years customer-facing technical roles, Diagnose hardware failures, Diagnose network congestion, Diagnose performance bottlenecks, Enterprise infrastructure L3+ support, Linux-based storage support, Networking support, Virtualization support, Cloud support, Technical troubleshooting multi-platform, Technical troubleshooting distributed environments, Understanding distributed storage systems, Linux/Unix administration expertise, Deep understanding networking, Deep understanding cloud computing, Deep understanding distributed storage, Proficiency Python, Proficiency Bash, Automation scripting experience, Knowledge POSIX, Knowledge NFS, Knowledge S3 protocols, Knowledge log management, Knowledge monitoring tools
Nice to Have
JIRA experience, Confluence experience, Slack experience, Collaboration tools experience, Kubernetes familiarity, Containers familiarity, LXC familiarity, AWS familiarity, Azure familiarity, OCI familiarity, GCP familiarity, Manage large-scale HPC clusters, Technical writing skills, Creative problem-solving approach
What You'll Do.
Serve as technical liaison
Address reliability concerns
Address documentation improvements
Troubleshoot technical issues
Resolve technical issues
Escalate issues to Engineering
Provide feedback to Engineering
Support pre-sales engineers
Identify potential issues
Address potential issues
Track customer issues
Document customer issues
Communicate with customers
Communicate with partners
Communicate with internal teams
Contribute to knowledge-sharing
Create internal documentation
Create customer-facing documentation
Manage multiple projects
Advocate for customer concerns
Represent WEKA externally
Develop subject matter expertise
Participate in on-call rotations
Participate in follow-the-sun support
How You'll Work.
Team & Collaboration
Collaborating with Account Teams; Bridging gaps customers/Engineering; Collaborating between support/development
Communication Scope
Communicate clearly; Communicate professionally
Process & Methodology
Manage multiple projects, Manage support cases
Full Job Description
WEKA is architecting a new approach to the enterprise data stack built for the age of reasoning. NeuralMesh by WEKA sets the standard for agentic AI data infrastructure with a cloud and AI-native software solution that can be deployed anywhere. It transforms legacy data silos into data pipelines that dramatically increase GPU utilization and make AI model training and inference, machine learning, and other compute-intensive workloads run faster, work more efficiently, and consume less energy. WEKA is a pre-IPO, growth-stage company on a hyper-growth trajectory. We’ve raised $375M in capital with dozens of world-class venture capital and strategic investors. We help the world’s largest and most innovative enterprises and research organizations, including 12 of the Fortune 50, achieve discoveries, insights, and business outcomes faster and more sustainably. We’re passionate about solving our customers’ most complex data challenges to accelerate intelligent innovation and business value. If you share our passion, we invite you to join us on this exciting journey. What you'll be doing: As a Designated Services Engineer, you will play a key role in ensuring WEKA's Customer Success, contributing to our five-star Gartner reviews. You will work with cutting-edge technologies and top-tier customers, providing technical expertise and strengthening customer relationships. Collaborating closely with Account Teams, you will gain deep insight into customers' business requirements, technical needs, and system environments. Your role involves resolving technical issues, bridging gaps between customers and Engineering, and ensuring the highest level of service. As a Designated Services Engineer, you’ll: Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements. Troubleshoot and resolve technical issues, escalating to Engineering when necessary. Provide feedback to Engineering to enhance prod
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