Capital One
Financial Services
DesignResearchLead-Managerlevel(IC)-DevX
Neural analysis suggests this role is
optimal for Manager candidates.
“Design Research Lead - Manager level (IC) - DevX at Capital One. Skills: Design Research, Research Strategy, Insight Generation, Strategic Influence, Cross-functional Collaboration. Translating key business drivers into comprehensive research strategies. Ensuring insights are leveraged for maximum impact”
What You'll Achieve.
Accelerate teams’ learning velocity; Ensure insights are leveraged for maximum impact; Eliminate critical knowledge gaps; Deliver actionable, pragmatic recommendations; Scale the impact of research beyond single product teams and across the broader organization; Consistently achieve impactful outcomes
Industry & Context.
Ensuring the elimination of critical knowledge gaps; Applying expertise in human factors and human behavior to analyze and synthesize research data; Surfacing relevant and actionable insights that directly answer research questions
Capital One will not sponsor a new applicant for employment authorization for this position.
What They're Looking For.
Must Have
At least 3 years of professional experience conducting user experience research in a corporate environment, At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both, At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc. )
Nice to Have
At least 7 years managing user experience research in a corporate environment, At least 4 years experience working and influencing senior level executives
What You'll Do.
Translating key business drivers into comprehensive research strategies
Ensuring insights are leveraged for maximum impact
Consulting with Product leadership to create and maintain robust research agendas
Ensuring the elimination of critical knowledge gaps
Leading the rigorous execution
and delivery of actionable
pragmatic recommendations
Finding opportunities to scale the impact of research beyond single product teams and across the broader organization
Consulting with Product teams to create and maintain clear research agendas and roadmaps
Developing primary research questions and objectives that align with business strategy
Ensuring research eliminates key knowledge gaps
Selecting the most effective research methods
Producing comprehensive research plans
Executing high-quality research
Ensuring appropriate touchpoints for cross-functional partners are maintained throughout the process
Applying expertise in human factors and human behavior to analyze and synthesize research data
Surfacing relevant and actionable insights that directly answer research questions
Producing all promised deliverables
and concrete recommendations
Ensuring product teams can action these recommendations
Establishing follow-up mechanisms for tracking throughout the Product Development Lifecycle
Increasing the altitude and aperture of research to create additional leverage
Actively finding and identifying opportunities to scale research impact across Capital One beyond a single product team
Leading Consult Hours and ad hoc consultations to advise non-researchers on method selection and research approach
How You'll Work.
Team & Collaboration
Consults with Product leadership to create and maintain robust research agendas; Ensures appropriate touchpoints for cross-functional partners are maintained throughout the process; Influences the strategic direction of a product area with cross functional teams; Fosters relationships within cross functional teams; Sets clear expectations for teamwork and mutual support
Communication Scope
Presents work across levels and job functions using a human-centered approach; Articulates compelling insights and recommendations that influence strategic decision-making and direction at senior levels
Process & Methodology
Developing comprehensive research plans, Ensuring product teams can action recommendations, Establishing follow-up mechanisms for tracking throughout the Product Development Lifecycle
Full Job Description
Design Research Lead - Manager level (IC) - DevX Capital One’s Experience Design organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions. Role Overview As a Design Research leader, you are primarily responsible for translating key business drivers into comprehensive research strategies and ensuring insights are leveraged for maximum impact. You will independently consult with Product leadership to create and maintain robust research agendas, ensuring the elimination of critical knowledge gaps. You will lead the rigorous execution, analysis, and delivery of actionable, pragmatic recommendations, finding opportunities to scale the impact of research beyond single product teams and across the broader organization. Role Expectations This leadership role requires deep expertise in research execution, strategic business partnership, and demonstrated independence in driving results. Research Excellence and Delivery * Learning Objective Clarity: Consults with Product teams to create and maintain clear research agendas and roadmaps. Develops primary research questions and objectives that align with business strategy and ensures research eliminates key knowledge gaps. * Research Execution: Selects the most effective research methods and produces comprehensive research plans. Executes high-quality research and ensures appropriate touchpoints for cross-functional partners are maintained throughout the process. * Expert Analysis: Applies expertise in human factors and human behavior to analyze and
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