Capital One
Financial Services
DesignResearchLeadManagerlevel
“Design Research Lead - Manager level at Capital One. Skills: Design Research Leadership, Strategic Research Planning, Research Execution and Analysis, Stakeholder Influence. Translating key business drivers into comprehensive research strategies. Ensuring insights are leveraged for maximum impact”
What You'll Achieve.
Accelerate teams’ learning velocity; Elimination of critical knowledge gaps; Leverage insights for maximum impact; Consistently achieve impactful outcomes
Industry & Context.
Translating key business drivers into comprehensive research strategies; Ensuring the elimination of critical knowledge gaps; Applying expertise in human factors and human behavior to analyze and synthesize research data; Surfacing relevant and actionable insights that directly answer research questions; Authoring useful, pragmatic, and concrete recommendations
What They're Looking For.
Must Have
At least 3 years of professional experience conducting user experience research in a corporate environment, At least 5 years of experience conducting quantitative research, qualitative research, or a combination of both, At least 4 years of experience conducting data analysis (such as: survey data, behavioral analytics, etc. )
Nice to Have
At least 7 years managing user experience research in a corporate environment, At least 4 years experience working and influencing senior level executives
What You'll Do.
Translating key business drivers into comprehensive research strategies
Ensuring insights are leveraged for maximum impact
Consulting with Product leadership to create and maintain robust research agendas
Ensuring the elimination of critical knowledge gaps
Leading the rigorous execution
and delivery of actionable
pragmatic recommendations
Finding opportunities to scale the impact of research beyond single product teams and across the broader organization
Consulting with Product teams to create and maintain clear research agendas and roadmaps
Developing primary research questions and objectives that align with business strategy
Ensuring research eliminates key knowledge gaps
Selecting the most effective research methods and producing comprehensive research plans
Executing high-quality research
Ensuring appropriate touchpoints for cross-functional partners are maintained throughout the process
Applying expertise in human factors and human behavior to analyze and synthesize research data
Surfacing relevant and actionable insights that directly answer research questions
Producing all promised deliverables
and concrete recommendations
Ensuring product teams can action these recommendations
Establishing follow-up mechanisms for tracking throughout the Product Development Lifecycle
Increasing the altitude and aperture of research to create additional leverage
Actively finding and identifying opportunities to scale research impact across Capital One beyond a single product team
Leading Consult Hours and ad hoc consultations to advise non-researchers on method selection and research approach
Guiding teams to consistently achieve impactful outcomes
Influencing the strategic direction of a product area with cross functional teams
Fostering a culture where researchers effectively advocate for their recommendations and stakeholders understand the value of research
Setting clear expectations for teamwork and mutual support
Fostering relationships within cross functional teams
Proactively resolving team conflicts
Presenting work across levels and job functions using a human-centered approach to articulate compelling insights and recommendations that influence strategic decision-making and direction at senior levels
How You'll Work.
Team & Collaboration
Ensuring appropriate touchpoints for cross-functional partners are maintained throughout the process; Fostering relationships within cross functional teams; Setting clear expectations for teamwork and mutual support
Communication Scope
Presents work across levels and job functions using a human-centered approach to articulate compelling insights and recommendations that influence strategic decision-making and direction at senior levels
Process & Methodology
Developing comprehensive research plans, Producing all promised deliverables, Establishing follow-up mechanisms for tracking throughout the Product Development Lifecycle
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