Capital One
DesignResearchLeadManagerLevel
“Design Research Lead - Manager Level at Capital One. Skills: project leadership, technical fluency, business acumen, actionable insights, user intelligence system, connected studies, data acquisition mechanisms, rapid testing, discovery, concept testing, content testing, usability testing, UX Measurement, data triangulation, quantitative data, qualitative insights. Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligen”
What You'll Achieve.
accelerating learning velocity; build cumulative user intelligence; fuel product teams’ ongoing planning and decision-making; accelerate learning velocity; maximize empathy and understanding; identify domain-specific UX metrics; identify critical correlations between user behavior and business success; produce actionable insights
Industry & Context.
systems-oriented human intelligence system; extracting insights from existing intelligence repositories; identify critical correlations between user behavior and business success; Utilize behavioral analytics, quantitative data, and qualitative insights to produce actionable insights.
What They're Looking For.
Must Have
At least 3 years of professional experience in User Experience Research, Data Science, and/or Customer Experience Research, At least 3 years of experience aggregating, collecting, and analyzing quantitative and qualitative data, At least 2 years of experience leading complex, multi-stakeholder projects or research programs
Nice to Have
4+ years of experience in User Intelligence, Human Factors, or behavioral data analysis., Experience conducting structured, quantitative jobs to be done studies, Experience building automated research workflows, Proven track record of triangulating multiple data sources (behavioral analytics, survey data, and primary research) to inform product roadmaps., Advanced degree in Human Factors, HCI, Statistics, Data Science, and/or Behavioral Economics.
What You'll Do.
Plan and conduct connected studies and establish data acquisition mechanisms that contribute to a collective body of user intelligence that fuels product teams’ ongoing planning and decision-making.
Utilize and evolve research agents and research platforms to accelerate learning velocity: extracting insights from existing intelligence repositories
conducting rapid discovery
and usability testing.
Partner with research ops to enable product teams to access their users to maximize empathy and understanding.
and designers to identify domain-specific UX metrics.
Assist in developing mechanisms to collect/measure UX metrics
conduct analysis using UX and other metrics to identify critical correlations between user behavior and business success.
Utilize behavioral analytics
and qualitative insights to produce actionable insights.
How You'll Work.
Team & Collaboration
Partner with research ops to enable product teams to access their users to maximize empathy and understanding.; Partner with CX, data scientists, analysts, and designers to identify domain-specific UX metrics.; Builds productive partnerships with Analysts, Design, Product, and seeks out diverse data sources to ensure a holistic view of the customer.; Translates complex data and behavioral findings into compelling narratives for senior ensures clarity in two-way dialogue across functions.
Communication Scope
Translates complex data and behavioral findings into compelling narratives for senior ensures clarity in two-way dialogue across functions.
Process & Methodology
project leadership, leading complex, multi-stakeholder projects or research programs, takes full ownership of the intelligence research learning agenda and decision-making.
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