DesenvolvedorServiceNow(OTSM)sênior

## Accountabilities Administer, configure, and support the ServiceNow platform, ensuring stability, scalability, and continuous improvement. Develop and maintain workflows, service catalogs, and ITSM modules including Incident, Problem, Change, and Request Management. Manage CMDB, SLAs, access controls (ACLs), and service queues to ensure governance and operational efficiency. Design and implement automation solutions using JavaScript, Glide API, Business Rules, Script Includes, UI Policies, Client Scripts, and Flow Designer. Develop and support integrations with enterprise systems using REST and SOAP APIs, including tools such as Azure AD, LDAP/AD, SAP, and Jira. Collaborate with infrastructure, operations, and business teams to deliver end-to-end ServiceNow solutions. Ensure best practices in ITIL-based processes and contribute to platform optimization and automation initiatives. Requirements: Higher education degree completed in Computer Science, Information Systems, Engineering, or related fields. Strong experience in ServiceNow development and administration in enterprise environments. Advanced knowledge of JavaScript and ServiceNow scripting frameworks. Solid experience with ITSM processes and ITIL best practices. Experience managing incidents, problems, changes, requests, and asset workflows. Hands-on experience with integrations using REST APIs, SOAP, and enterprise systems (Azure AD, SAP, Jira, LDAP/AD). Familiarity with cloud and infrastructure environments. Strong analytical mindset with focus on automation, process improvement, and scalability. Ability to work in complex, multidisciplinary corporate environments. Strong communication and collaboration skills. Benefits: Meal or food allowance (flexible options depending on policy). Health and dental insurance coverage. Access to corporate discount programs and wellness benefits. Learning platform with free and certified online courses. Discounts on universities, language schools, and partner institutions.