WNS Global Services
Logistics
DeputyManager-TransactionalQuality(ProcessExcellence/SixSigma)
Neural analysis suggests this role is
optimal for mid candidates.
“Deputy Manager - Transactional Quality (Process Excellence/ Six Sigma) at WNS Global Services. Skills: Transactional Quality, Process Excellence, Six Sigma. Develop quality assurance program. Establish quality standards”
Industry & Context.
Analytical skills; Problem solving skills; Data interpretation
What They're Looking For.
Must Have
Any Graduate, Minimum 1 Year Experience as Assistant Manager Quality / Quality Supervisor Level, Overall 5 Years in Quality Domain
Nice to Have
International Customer Handling experience (USA domain), NVOCC client / customer handling experience, Six Sigma Green Belt Trained & Certified
What You'll Do.
Develop quality assurance program
Establish quality standards
Monitor performance metrics
Conduct quality audits
Lead quality assurance team
Mentor quality professionals
Provide coaching and training
Identify areas of improvement
Implement process enhancements
Implement corrective actions
Create quality reports
Analyze data for root causes
Collaborate with clients
Understand client quality expectations
Address quality concerns
Ensure compliance with regulations
Maintain compliance with standards
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Client communication
Process & Methodology
Kaizen Projects, VSM, Process flow mapping, Process simplifications
Full Job Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact. Key Responsibilities:• Quality Assurance Managemento Develop and implement a comprehensive quality assurance program for aligned Process / LOBs serviceso Establish communicate and monitor quality standards performance metrics and key performance indicators KPIso Conduct regular quality audits and evaluations of processes transactions and customer interactions• Team Leadershipo Lead mentor and motivate a team of quality assurance professionalso Provide coaching and training to ensure consistent and high quality performanceo Foster a culture of accountability continuous improvement and teamwork within the quality team• Continuous Improvemento Identify areas of improvement and work with cross functional teams to implement enhancementso Proactively address service gaps and implement corrective actions to prevent future issueso Stay up to date with industry best practices and emerging trends to enhance our services Quality• Reportingo Create and distribute regular quality reports to management highlighting performance trends areas for improvement and success storieso Analyze data to identify root causes of quality issues and r
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