Kone
DepotSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Depot Supervisor at Kone. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer satisfaction, safety management, cost control, workforce management. ensure customer satisfaction through service quality and accurate communication. resolve customer complaints related to service quality and billing”
Industry & Context.
resolve customer complaints; respond promptly to issues
What You'll Do.
ensure customer satisfaction through service quality and accurate communication
resolve customer complaints related to service quality and billing
ensure safety of end-users
and maintenance staff
and respond promptly to issues
implement services according to service contracts
KONE quality standards
and local regulations
assist in coordinating maintenance staff work during repair processes
ensuring authenticity and reducing costs
conduct site and maintenance station inspections
manage third-party inspections and follow-up actions
manage the handover process from installation to maintenance
ensuring necessary corrective actions are completed
control site operating costs
including free materials
sell repair services and collect payments
support service sales completion
and manage maintenance technicians daily
confirm maintenance technician competency needs and manage the hiring and selection process
manage maintenance technician motivation
and competency development
supervising performance target achievement
How You'll Work.
Team & Collaboration
cross-functional coordination; collaboration with KC3 for repair process coordination; collaboration with service sales; coordination of maintenance staff; fostering a collaborative working culture; encouraging participation and sharing of information and ideas
Communication Scope
accurate communication; employee communication
Full Job Description
1\. 负责通过服务质量和精确的沟通使客户满意。 2\. 负责解决客户提出的和服务质量、开票相关的投诉。 3\. 负责终端用户,工地和维保员工的安全，并对出现的问题及时做出反应 4\. 负责根据服务合同,时间限制,通力质量标准和当地的法规要求落实服务 5\. 负责帮助KC3协调维保员工在招修过程中的工作安排保证招修真实性并有效降低 6\. 负责执行工地检查和保养站检查 7\. 负责管理第三方检查和后续行动 8\. 负责从安装到维护的适当交接，并确保完成任何必要的纠正措施 9\. 负责控制工地运营成本，包括但不限于免费物料、加班、报销、津贴等 10\. 负责销售修理服务及收款 11\. 负责配合服务销售完成相应的工作 12\. 负责维保技工的工作分配、编排及日常管理，平衡维保员工的工作量 13\. 负责确认维保技工的能力需求和维保员工雇用和选择流程 14\. 负责维保员工的激励、沟通和能力的培养，监督维保员工绩效目标的完成 _At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._ Read more on [__https://careers.kone.com/en/__](https://careers.kone.com/en/)
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