DLH
health and national security readiness solutions
DeploymentTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Deployment Technician at DLH. Skills: Deployment, Configuration, Technical Support, Troubleshooting. Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices.. Responsible for the configuration and setup of all standard/third-party applications”
What You'll Achieve.
improve the lives of millions
Industry & Context.
solve the complex problems faced by civilian and military customers alike; Run diagnostic tests to isolate system problems and make recommendations for potential solutions
United States Government Configuration Baseline
What They're Looking For.
Must Have
Bachelor's degree from an accredited institute in a relevant discipline (information systems, computer science, or engineering, etc), or an Associates degree with 2 years, or High School Diploma with 4 years of relevant experience., Professional experience troubleshooting Windows
Nice to Have
Familiarity with the following operating systems is preferred: mac OS 13 and above, Windows 10 and/or 11
What You'll Do.
Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices.
Responsible for the configuration and setup of all standard/third-party applications
Follow relevant procedures to resolve tasks and fulfill requests within agreed-upon service level agreements (SLAs)
Provide outstanding customer service both desk-side and using remote tools such as Bomgar
Ensure equipment is prepared and ready to be deployed to assignees based on the Hardware Deployment Team (TRP) calendar schedule
Ensure compliance with all security and operational policies and procedures
including the United States Government Configuration Baseline
Run diagnostic tests to isolate system problems and make recommendations for potential solutions for Operating System (OS) issues
and endpoint imaging solutions
Respond to telephone calls
and dispatched requests for technical support
Perform IT deliveries and pickups to designated locations using the provided delivery vehicle
Track and update the movement of all IT assets (laptops
etc. ) within the database and within time constraints
Follow set policies and procedures to ensure proper handling of requests
Full Job Description
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools – including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more. With over 2,400 employees dedicated to the idea that “Your Mission is Our Passion,” DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions. Responsibilities Configure and install Dell laptops and Apple MacBook Pro computers at the NIH campus and Shady Grove offices. Responsible for the configuration and setup of all standard/third-party applications Follow relevant procedures to resolve tasks and fulfill requests within agreed-upon service level agreements (SLAs) Provide outstanding customer service both desk-side and using remote tools such as Bomgar, Microsoft Teams, and WebEx Ensure equipment is prepared and ready to be deployed to assignees based on the Hardware Deployment Team (TRP) calendar schedule Ensure compliance with all security and operational policies and procedures, including the United States Government Configuration Baseline Run diagnostic tests to isolate system problems and make recommendations for potential solutions for Operating System (OS) issues, MS-Office software, and endpoint imaging solutions Respond to telephone calls, emails, and dispatched requests for technical support Familiarity with the following operating systems is preferred: mac OS 13 and above, Windows 10 and/or 11 Perform IT deliveries and pickups to designated locations using the provided delivery vehicle Track and update the movement of all IT assets (laptops, deskt
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