Serval
Technology
DeploymentSuccessManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Deployment Success Manager at Serval. Skills: Customer success, Technical partner, Build systems. Own customer success. Own customer support”
What You'll Achieve.
Compound value into adoption; Compound value into expansion; Compound value into renewal; Scale adoption; Scale expansion; Scale renewal
Industry & Context.
Troubleshoot issues; Resolve issues; Analyzing code paths; Analyzing database state; Analyzing API requests
What They're Looking For.
Must Have
Startup experience, Customer-facing role, Technical role, Read and troubleshoot production code, Analyze code paths, Analyze database state, Analyze API requests, Use infra dev tools, Use browser dev tools, Write code and automation, Create scalable systems, Excellent communication skills, Relationship-management skills, Translate complex technical concepts, Instinct for what drives outcomes, High agency, Fast-moving environments, Ambiguous environments
Nice to Have
Experience in early-stage startup, Writing production code, Building internal tooling, Building automation, Owning renewals, Owning commercial relationships, Familiarity with IT, Familiarity with security, Familiarity with service management, Familiarity with workflow automation
What You'll Do.
Serve as technical resource
Resolve issues quickly
Advocate for customer needs
Turn adoption into renewals
Surface opportunities
Deepen Serval's footprint
Expand Serval's footprint
Build systems that scale support
Modify production code
Make customers self-sufficient
Run training sessions
How You'll Work.
Team & Collaboration
Agent Deployment team; Customer-facing technical team
Communication Scope
Translate technical concepts
Full Job Description
WHO WE ARE Serval http://serval.com is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving. We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada. ABOUT THE TEAM The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live. ROLE OVERVIEW As a Deployment Success Manager on Serval's Agent Deployment team,
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