Dyna Robotics
Operations
DeploymentSuccessManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Deployment Success Manager at Dyna Robotics. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Real-world, physical operational deployment experience. Own the customer journey: Manage relationships throughout the entire deployment lifecycle, serving as the primary point of contact for operational and executive stakeholders.. Drive project execution: Track deployment timelines, milestones, risk”
What You'll Achieve.
end-to-end success from kickoff through stabilization
Industry & Context.
Operational Grit: A calm-under-pressure mindset with problem-solving instincts and comfort with ambiguity.
Spend significant time on-site during deployment ramps, go-lives, and critical operational milestones.
What They're Looking For.
Must Have
2–5+ years in a role combining operations, deployments, and customer-facing responsibilities, Ability to communicate with equal effectiveness to floor supervisors, customer executives, and internal technical teams, A calm-under-pressure mindset with problem-solving instincts and comfort with ambiguity, Ability to understand and articulate complex system behaviors
Nice to Have
Experience with robotics, automation, or physical AI systems, A history of supporting early-stage pilots, POCs, or scaled rollouts, Experience building executive-facing decks and operational reviews
What You'll Do.
Own the customer journey: Manage relationships throughout the entire deployment lifecycle
serving as the primary point of contact for operational and executive stakeholders.
Drive project execution: Track deployment timelines
and escalations while establishing clear expectations regarding tradeoffs and operational readiness.
Build lasting trust: Establish deep credibility with customers through proactive
transparent communication and flawless follow-through.
Lead from the front: Spend significant time on-site during deployment ramps
and critical operational milestones.
Monitor real-time operations: Identify operational bottlenecks in real time and help customers adapt their workflows and processes around our systems.
Bridge the gap to HQ: Coordinate closely with Dyna headquarters during active deployments to support troubleshooting
operational adjustments
and rollout execution.
Act as the customer advocate: Translate field feedback and operational pain points into actionable internal priorities.
Align internal teams: Partner closely with Product
and Operations teams to ensure clear visibility into deployment status and customer needs.
Build the playbook: Develop deployment trackers
and customer-facing materials.
Deliver executive clarity: Prepare high-impact presentations
and deployment reviews to maintain alignment during fast-moving or ambiguous situations.
How You'll Work.
Team & Collaboration
Cross-Functional Coordination; Align internal teams: Partner closely with Product, Engineering, Deployment, and Operations teams to ensure clear visibility into deployment status and customer needs.
Communication Scope
Versatile Communication: Ability to communicate with equal effectiveness to floor supervisors, customer executives, and internal technical teams.; Build lasting trust: Establish deep credibility with customers through proactive, transparent communication and flawless follow-through.; Deliver executive clarity: Prepare high-impact presentations, status updates, QBRs, and deployment reviews to maintain alignment during fast-moving or ambiguous situations.
Process & Methodology
Drive project execution: Track deployment timelines, milestones, risks, and escalations while establishing clear expectations regarding tradeoffs and operational readiness.
Full Job Description
JOIN US TO SHAPE THE NEXT FRONTIER OF AI-DRIVEN ROBOTICS! Dyna Robotics builds general-purpose robots powered by a proprietary, embodied AI foundation model that generalizes and self-improves across varied environments with commercial-grade performance. Already deployed across multiple industries, our frontier model delivers the top generalization and performance in the industry. THE ROLE We’re looking for a highly operational, customer-facing Deployment Success Manager to own execution and customer success across Dyna’s commercial rollouts. This is not a traditional customer success role. We need someone who has managed real-world deployments in physical environments and understands how messy operational rollouts get once systems leave the lab and enter production. As the primary point of contact throughout the deployment lifecycle, you will manage on-site operations, customer communication, internal coordination, and end-to-end success from kickoff through stabilization. This role is ideal for someone who thrives on the ground in dynamic environments, excels at managing both floor operators and executive stakeholders, and can seamlessly bridge the gap between customer reality and internal execution. WHAT YOU WILL DO 1. Deployment & Customer Ownership - Own the customer journey: Manage relationships throughout the entire deployment lifecycle, serving as the primary point of contact for operational and executive stakeholders. - Drive project execution: Track deployment timelines, milestones, risks, and escalations while establishing clear expectations regarding tradeoffs and operational readiness. - Build lasting trust: Establish deep credibility with customers through proactive, transparent communication and flawless follow-through. 2. On-Site Deployment Execution - Lead from the front: Spend significant time on-site during deployment ramps, go-lives, and critical operational milestones. - Monitor real-time operations: Identify operational bottlenecks in real time
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