DeploymentStrategist,CSS

ABOUT FATHOM Fathom is on a mission to use AI to understand and structure the world’s medical data, starting by making sense of the terabytes of clinician notes contained within the electronic health records of the world’s largest health systems. Our deep learning AI models automate the translation of patient records into billing codes used for healthcare provider reimbursement, a process today that costs hospitals in the US $15B+ annually and tens of billions more in errors and denied claims. We are a Series B venture-backed company, backed by Lightspeed, Founders Fund, CVS Health, and others. ABOUT THE ROLE We are looking for an AI Deployment Strategist to join our Client Success and Strategy (CSS) team. In this role, you will own the full client lifecycle for a portfolio of strategic accounts, from initial AI deployment through post-live optimization and account expansion. You will work hands-on with our AI products while building deep relationships with client stakeholders at all levels. This role combines the first-principles problem solving of product and business operations teams, the technical depth of a forward-deployed engineer, and the relationship ownership of a strategic account executive. While this is a remote position open to candidates across the United States, we expect employees to work consistently from a single, fixed location within the US. WHAT YOU’LL DO - Own end-to-end client outcomes for a portfolio of strategic accounts - Lead AI deployment projects from kickoff through go-live, including technical configuration and integration work - Build and maintain relationships with client stakeholders from end users to executives - Drive product adoption through client education, workflow optimization, and proactive engagement - Identify and execute expansion opportunities within assigned accounts - Build systems and playbooks that scale the CSS function and Fathom - Build with AI tools to improve client experience and team efficiency - Continuously