Shift5
Defense
DeploymentStrategist,Army
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Deployment Strategist, Army at Shift5. Skills: Customer engagement, Mission delivery, Operational strategy. Build, maintain, and expand relationships with Army stakeholders. Serve as a trusted advisor to customers”
What You'll Achieve.
Establish credibility and trusted relationships across Army customer stakeholders within the first 90 days; Drive measurable improvements in customer engagement; adoption; mission success outcomes; Improve visibility into operational requirements; customer priorities; deployment readiness; Identify and influence expansion opportunities; Contribute to scalable deployment and customer success processes
Industry & Context.
operational problem-solving skills; Support rapid issue resolution; operational problem solving
U. S. citizenship, Eligibility to obtain and maintain a U. S. TS/SCI security clearance, Travel domestically up to 40–50%
What They're Looking For.
Must Have
Experience in customer engagement, client relationship management, product management, mission operations, defense or government environments, Deep understanding of the defense sector, operational military environments, communication skills, interpersonal skills, operational problem-solving skills, Ability to communicate effectively with both technical and non-technical stakeholders, senior military leadership, Demonstrated strategic thinking, proactive ownership, customer-focused mindset, U. S. citizenship, Eligibility to obtain and maintain a U. S. TS/SCI security clearance
Nice to Have
Prior military experience, direct experience supporting Army programs, Experience supporting deployments, demonstrations, mission operations, operational technology environments
What You'll Do.
and expand relationships with Army stakeholders
Serve as a trusted advisor to customers
Identify and document new use cases
Engage directly with operational personas
Partner closely with Sales/Account Executives
Drive customer-facing demonstrations
Serve as a primary feedback conduit
Support rapid issue resolution
Contribute directly to growing Shift5’s footprint
Support expansion opportunities
How You'll Work.
Team & Collaboration
Partner closely with Sales/Account Executives; Field Engineering; Product; Program Management teams
Communication Scope
communication skills; interpersonal skills; Ability to communicate effectively with both technical and non-technical stakeholders; senior military leadership
Full Job Description
About Shift5 Shift5 is building the data platform for onboard operational technology (OT). We deliver cybersecurity, predictive maintenance, and capabilities that enable defense and commercial fleets to operate with greater readiness, resilience, and mission assurance. We are seeking a mission-aligned Deployment Strategist, Army to support customer success, operational execution, and growth across Army programs and mission environments. This role sits at the intersection of customer engagement, mission delivery, and operational strategy and will play a critical role in helping customers realize the value of Shift5 capabilities across Army platforms and operational units. This is not a purely customer support role. It requires operational credibility, strategic thinking, and the ability to translate warfighter needs into actionable insights that drive customer success and long-term business growth. Note: This position requires U. S. citizenship due to federal contract requirements and access to controlled information. What You’ll Do Build, maintain, and expand relationships with Army stakeholders, operators, maintainers, cybersecurity personnel, and program leadership. • Serve as a trusted advisor to customers by understanding mission requirements, operational pain points, and fleet-level priorities. • Identify and document new use cases, customer challenges, and opportunities where Shift5 capabilities can deliver measurable value. • Engage directly with operational personas, including senior military leadership and technical stakeholders, to gather feedback and mission insights. • Partner closely with Sales/Account Executives, Field Engineering, Product, and Program Management teams to ensure successful deployments and long-term customer adoption. • Drive customer-facing demonstrations and support operational engagements showcasing Shift5 platform capabilities. • Serve as a primary feedback conduit between customers and internal teams, communicating customer success
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