Base
Deployment Operations
DeploymentEngineer(FieldOperations-2ndShift)
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“Deployment Engineer (Field Operations - 2nd Shift) at Base. Skills: fleet monitoring, incident response, remote diagnostics. Triage fleet alerts queue. Review new issues”
What You'll Achieve.
ensure every deployed battery system is monitored, healthy, and operational; ensure every install and service call runs smoothly, safely, and efficiently; directly impacts installation speed, system uptime, and the overall member experience
Industry & Context.
diagnose technical issues; diagnose root causes; problem solving
Available to work second shift or overnight hours in-office, Must be US-based and able to commute to the office, work in-person, not a 9-to-5, all-in
What They're Looking For.
Must Have
1-3 years in a Field Engineering, technical monitoring, IT support, operations center, or similar role involving real-time system triage and incident response, ability to interpret telemetry data, dashboards, and system logs to diagnose technical issues, Proven ability to quickly learn complex technical systems (hardware telemetry, fault codes, device management tools), Available to work second shift or overnight hours in-office, Must be US-based and able to commute to the office, written communication and organization skills, Ability to work independently with minimal real-time supervision, make sound judgment calls on escalation, maintain consistent attention during second shift hours, Attention to detail in triaging issues accurately, documenting every action taken, maintaining a clean queue without dropping threads
Nice to Have
Experience with monitoring/observability platforms (Grafana, Datadog, or similar), Familiarity with battery energy storage, solar, inverters, or distributed energy resources
What You'll Do.
Triage fleet alerts queue
Diagnose from telemetry
Create service tickets
Perform remote remediation
Respond to emergency alerts
Reevaluate existing issues
Maintain queue hygiene
Improve documentation
Triage new fleet alert issues
Close resolved issues
Create new field service tickets
Associate issues with existing tickets
Serve as second shift first responder
Escalate to US on-call team
Perform remote diagnostics and remediation
Resolve issues without dispatching crew
Reevaluate previously triaged issues
Ensure systems are in correct state
Deliver written shift handoff
Summarize second shift activity
Summarize open escalations
Identify recurring fault patterns
Flag high-impact issues
Create and maintain triage documentation
Maintain runbook improvements
How You'll Work.
Team & Collaboration
working in-office alongside your teammates; escalate to the US on-call team with full diagnostic context; flag high-impact issues to the deployments, hardware, or software teams; cross-functional collaboration
Communication Scope
written communication; shift handoffs; ticket documentation
Full Job Description
ABOUT BASE Base is America’s next-generation power company. We’re rebuilding the foundation of modern civilization–electricity–by deploying a vast network of distributed batteries that is transforming today’s fragile, centralized grid into a resilient and abundant system. We are engineers, operators, and creatives solving some of the most complex, interdisciplinary challenges of our time. ABOUT THE ROLE As our Fleet Operations Engineer (Second shift), you are the in-office second shift engineer keeping watch over Base’s deployed fleet. While the day team wraps up, you take the handoff – watching fleet health, triaging alerts, and responding to emergencies to ensure every deployed battery system is monitored, healthy, and operational through the evening. This is not a typical monitoring role. You’ll be the independent first responder for critical fleet alerts, using tools like Grafana, Retool, and our internal device management platforms to diagnose issues from telemetry, attempt remote remediation, and create actionable service tickets – all while working in-office alongside your teammates. This role offers a unique opportunity to develop deep expertise in distributed energy systems from the inside out. You'll learn how our battery systems behave in the field, how our alerting infrastructure works, and how telemetry data translates into real-world diagnoses. This role is best suited for someone with a technical engineering experience who thrives working independently. Over time, this position could grow into fleet engineering, operations leadership, or reliability engineering roles. What You'll Do - Typical shift: ~70% of your time triaging the fleet alerts queue -- reviewing new issues, diagnosing from telemetry, creating service tickets, and performing remote remediation; ~20% responding to emergency alerts and managing escalations; ~10% reevaluating existing issues, maintaining queue hygiene, and improving documentation. - Triage new fleet alert issues second shi
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