Zeiss
DeploymentCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Deployment Coordinator at Zeiss. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Scheduling of field service technicians, Communicate and coordinate with customers, Interface with all internal departments, Review and process job, Maintain all open customer job files, Coordinate, ship and track specialty tools, Document all direct interactions with customer. Scheduling of field service techni”
What You'll Achieve.
overall positive customer experience; meet customer requirements; ensure accurate and timely processing of customer request.
What They're Looking For.
Must Have
Proficiency with Microsoft Office Word, Excel and Power Point and Microsoft Lync., Proficient and effective verbal and written communication skills., Flexibility to change and a positive attitude.
Nice to Have
Minimum of 2 years in the area of Service Dispatch and Support in a technical or troubleshooting environment preferred or relevant experience., Minimum 2 year Associate Degree preferred and/or minimum of 3 years Customer Service experience preferred or relevant experience., Knowledge of Innosoft, SAP and CRM or other dispatching software preferred., Previous experience with high touch to internal and external customers, service distributors, service contractors, senior leadership and service administration using a telephone as a primary means of communication as well as e-mail.
What You'll Do.
Scheduling of field service technicians in a specific geography for internal and external customers on machine installations
loaner equipment and show machines.
Communicate and coordinate with customers the status and schedule of all service activities.
Interface with all internal departments including Operations
Regional Service Managers and Technical support to ensure efficient scheduling of all Field Service Technicians based on field technician skill set
availability and customer requirements.
Review and process job including purchase orders
quote generation as well as document special instructions according to service procedures in order to ensure accurate and timely processing of customer request.
Work collaboratively with Technical Support Team to build Relocations and Repair quotes.
Maintain all open customer job files until completion and ensure that all appropriate correspondence is attached.
Work closely with Tools Department in order to effectively coordinate
ship and track specialty tools as needed for each job.
Keep Regional Service Manager informed of crucial developments
potential escalations and related information necessary for effective management of field technicians and customer relationship.
Document all direct interactions with customer for company database reference
Participates in the training and cross training of other team members on processes and procedures and development of work instructions.
How You'll Work.
Team & Collaboration
Interface with all internal departments including Operations, Sales, Projects, Customer Care, Billing, Regional Service Managers and Technical support; Work collaboratively with Technical Support Team; Participates in the training and cross training of other team members on processes and procedures and development of work instructions.
Communication Scope
Proficient and effective verbal and written communication skills.
Full Job Description
**About Us:** **How many companies can say they’ve been in business for over 179 years?!** Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! **Location:** This position is a Hybrid role out of our Maple Grove, MN location, Tuesday-Thursday in office and Monday and Friday work from home. **What’s the role?** The Deployment Coordinator is the principal liaison responsible for the overall positive customer experience, in addition to the deployment of Field Service Technicians within the US and Canada service geography for all Zeiss machine installations, calibrations, repairs and relocation requests. These tasks may involve new or used machines, loaner equipment or show equipment. The Deployment Coordinator works closely with Sales, Operations, Technical Support and Customer Care among other to gather the machine installation, calibrations and repair requirements in order to effectively schedule the appropriate field technician based on skill set and availability in order to meet customer requirements. **Sound Interesting?** **Here’s what you’ll do:** * Scheduling of field service technicians in a specific geography for internal and external customers on machine installations, calibrations, repairs, pack & move, loaner equipment and show machines. * Communicate and coordinate with customers the status and schedule of all service activities. * Interface with all internal departmen
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