Company
Healthcare
DepartmentSecretary
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Department Secretary. Skills: Patient care, Clerical duties, Medical records. Greet and direct patients. Provide non-clinical information”
Industry & Context.
Troubleshoot office equipment
Weekend and Holiday rotation
What They're Looking For.
Must Have
High school education or GED, One to two years clerical experience, Speak, read, and write English
Nice to Have
Healthcare setting experience preferred, Multilingual skills preferred
What You'll Do.
Greet and direct patients
Provide non-clinical information
Coordinate front desk services
Perform clerical duties
Respond to telephone calls
Enter patient information
Update patient information
Schedule appointments
Verify patient information
Answer patient call lights
Respond to patient requests
Follow-up on call light requests
Maintain communication data
Update room name tags
Distribute welcome letters
Distribute informational packets
Initiate daily RN phone assignment
Log RN daily phone numbers
Triage calls through patient call system
Monitor healthcare computer software
Print discharge summaries
Place discharge summaries in chart
Make clinic appointments
Document patient information
Handle and distribute mail
Handle and distribute flowers
Handle and distribute gifts
Facilitate patient access to services
Identify emergency situations
Initiate appropriate response actions
Coordinate patient transportation appointments
Coordinate related material transportation
Interface among various departments
Work collaboratively with other units
Refer issues to team members
Respond appropriately to faxes
Call for copier service
Coordinate unit communications
Place text pages to physicians
Obtain insurance pre-approvals
Obtain demographic information
Verify demographic information
Complete free-care applications
Create medical records
Place clinical pathways in charts
Maintain medical records
File treatment documents
Perform chart thinning
Replenish chart forms
Ensure charts have necessary documents
Label precaution charts
Maintain supply of precaution signs
Check chart for completeness
Ensure pathway sheet is in chart
Obtain discharge summaries
Forward materials to medical record room
Replenish medication records
Replenish activity sheets
Transcribe patient care orders
Obtain information for test scheduling
Obtain information for procedure scheduling
Schedule preoperative screening exams
Coordinate patient test schedule
Coordinate patient procedure schedule
Communicate schedule to patients
Communicate schedule to families
Communicate schedule to providers
Communicate schedule to consultants
Communicate schedule to staff
Maintain computer logs
Maintain unit databases
Update physician coverage
Maintain census sheets
Maintain patient board
Ensure unit has Downtime Materials Box
Maintain Downtime Box
Replenish Downtime Box
How You'll Work.
Team & Collaboration
Collaborate with healthcare team; Interface among departments; Work collaboratively with units
Communication Scope
Telephone skills
Full Job Description
**Position:** Department Secretary **Location:** Med-Surg Cardio Thoracic Unit **Schedule:** Part-Time, 2- 12-Hour Day Shifts (7am to 7:30pm), May require some Holidays if they fall n the shift **ESSENTIAL RESPONSIBILITIES / DUTIES:** **Care of the Patient and Family/Visitors: Performs a variety of direct service activities to ensure that patients and their families/visitors receive timely information and appropriate responses to their needs.** * Greets and directs patients, families, visitors and staff in a friendly courteous positive customer service manner. Identifies self. Provides informative, non-clinical information when requested by patients, families, staff or visitors. Interacts in a courteous professional manner. * Coordinates activities of front desk/office support services. Performs clerical duties for the department. Answers/responds to telephone calls and inquiries in a timely manner. * Uses manual/computer programs/terminal for access & data entry of patient information, verifies and updates as necessary, print reports, faxes as needed, order items as needed, schedule appointments, verify information etc. * Answers patient call lights in a timely manner and immediately, if possible. Responds to patient requests within the scope of his/her role, seeks assistance from the clinical team as appropriate. Follows-up on-call light requests to ensure nursing staff has responded. * Maintains communication data, i.e. computer, charge/white boards, daily communication sheets, assignment sheets, updates room name tags, pre-caution labels i.e. * Participates in orienting patient to their room, call light, telephones and the unit by distributing welcome letters and informational packets. * Initiates daily RN phone assignment, logs RN daily phone numbers, and demonstrated appropriate procedures to triage calls through patient call system. * Monitors healthcare computer software systems and Bed Board for new discharge orders, prints discharge summaries, places disch
Applying for this Department Secretary role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about this company?
Real rants from real employees. Read before you apply.