DepartmentCoordinator

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business. Overhead Door Company of Charlotte™, a DH Pace Company, is seeking to hire a Department Coordinator who will effectively coordinate field employees in Charlotte, NC. This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you! Job Responsibilities: Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing Ensuring customer COD payments are collected prior to job completion Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets Run, review and manage department reports to ensure the department is meeting customer expectations and commitments Assist with billing paperwork and meeting customer billing document requirements Create and maintain service tickets to ensure service dates are met Work with estimating team to provide service quotes when required Assist field techs with technical/mechanical troubleshooting/problem solving Provide accurate work orders and picking lists to the warehouse for inventory pulling Other responsibilities as assigned Job Qualifications: Experience using Microsoft Office Suite Experience in a dispatch or other high volume administration field is a plus Must have excellent communication skills and focused on customer service Must have good time management skills, be organized and the ability to multi-task