University of Rochester
Healthcare
DentalAccessRepIII
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Dental Access Rep III at University of Rochester. Skills: Patient registration, Appointment scheduling, Insurance verification. Process patient information for dental visits. Complete reception tasks”
What You'll Achieve.
Ensure patient satisfaction; Generate billable service; Ensure referral approvals obtained promptly; Ensure referral appointments obtained promptly
Industry & Context.
Assess urgency of situation; Determine appropriate routing; Utilize service recovery concepts
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year related work experience, Administrative office experience, Customer service field experience
Nice to Have
Demonstrated ability to word process, Data entry into database experience, Customer satisfaction skills, Ability to act as a resource, Medical Terminology experience
What You'll Do.
Process patient information for dental visits
Complete reception tasks
Complete registration tasks
Complete charge reconciliation
Schedule appointments
Manage telephone encounters
Process pre-determination of benefits
Verify medical and dental insurance
Ensure patient satisfaction with information processing
Generate a billable service for the provider
Complete functions accurately
Complete functions efficiently
Complete functions in a customer-friendly manner
Act as a resource to new staff
Collect patient demographic information
Collect patient financial information
Verify information accuracy
Establish a billable account
Enter information into electronic medical record
Enter information into patient access system
Enter information into revenue cycle system
Request patient e-mail address
Ensure completion of all appropriate forms
Schedule return visits
Report problems to leadership
Pre-register patients
Coordinate ancillary testing appointments
Coordinate appointments for referrals
Follow up on missed appointments
Follow up on cancellations
Complete correspondence with appointment scheduling
Complete forms with appointment scheduling
Schedule interpreters
Schedule outside services
Ensure patient satisfaction prior to discharge
Print After Visit Summary
Collect patient payments
Prepare end-of-day deposits
Reconcile discrepancies
Initiate positive experience
Request patient identification
Verify correct patient identity
Identify patient special needs
Assess patient special needs
Monitor reception area
Ensure patient needs are met
Update patients regarding waiting time
Protect patients' personal health information
Ensure cleanliness of waiting room
Ensure order of waiting room
Assess urgency of situation
Determine appropriate patient routing
Serve as point person for complaints
Utilize service recovery concepts
Answer phone in a timely manner
Answer phone courteously
Manage incoming clinic calls
Sort calls to various providers
Coordinate outgoing calls
Provide information to patients
Minimize need to distribute telephone call
Initiate insurance preauthorization
Initiate service authorization
Review dental insurance benefits
Review dental insurance requirements
Maintain working knowledge of insurance policies
Maintain working knowledge of insurance regulations
Process internal referrals
Process external referrals
Prioritize referrals based on department policies
Employ tracking mechanism for referrals
Ensure referral approvals are obtained promptly
Ensure referral appointments are obtained promptly
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Resource to new staff
Full Job Description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. _**Job Location (Full Address):**_ 625 Elmwood Ave, Rochester, New York, United States of America, 14642 _**Opening:**_ Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 920745 EIOH Prosthodontics Work Shift: UR - Day (United States of America) Range: UR URCC 204 H Compensation Range: $19.08 - $25.77 _The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job 's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._ _**Responsibilities:**_ Performs functions associated with patient information processing for dental visits. Completes the tasks of reception, registration, charge reconciliation, appointment scheduling, telephone encounter management, processing of referrals and pre-determination of benefits, and medical and dental insurance verification. Ensures patient satisfaction with information processing and reception service. Requires accuracy in order to generate a billable service for the provider. Responsible for functions being completed in an accurate, efficient, and customer-friendly manner. May act as a resource to new staff. **ESSENTIAL FUNCTIONS** * Collects patient demographic and financial information in an efficient, customer-oriented manner and asks specific questions of the patient to verify information accuracy to establish a billable account. Enters information into the electronic medical record a
Applying for this Dental Access Rep III role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about University of Rochester?
Real rants from real employees. Read before you apply.