Waymo
Autonomous driving technology
DemandOperationsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Demand Operations Manager at Waymo. Skills: Operations management, Demand optimization, Fleet management, Stakeholder collaboration. Monitor service quality issues. Mitigate service quality issues”
What You'll Achieve.
Minimize wait times; Eliminate friction points
Industry & Context.
Root cause analysis; Data-driven decision making
15-30% travel
What They're Looking For.
Must Have
5+ years of experience in operations management, 5+ years of experience in urban planning, 5+ years of experience in consulting, 5+ years of experience in logistics, Experience in demand-side optimization, Experience in fleet management, Managing operations across highly regulated, high-density urban environments, Managing operations across European metropolitan markets, Negotiate with rigid regulatory frameworks, Consult with rigid regulatory frameworks, Build consensus with rigid regulatory frameworks, Negotiate with municipal bodies, Consult with municipal bodies, Build consensus with municipal bodies, Negotiate with local council stakeholders, Consult with local council stakeholders, Build consensus with local council stakeholders, Leverage data visualization tools, Leverage data signals, Exceptional verbal communication skills, Exceptional written communication skills, Safety-centric fleet orchestration
Nice to Have
UK/London Market Expertise, Experience in Ride-sharing, Experience in Autonomous Vehicles (AV), Experience in high-growth TNC/logistics industries, Urban diplomacy background, Public policy background, Large-scale event logistics management, Advanced proficiency in SQL, Advanced proficiency in spatial data analysis
What You'll Do.
Monitor service quality issues
Mitigate service quality issues
Respond to service quality issues
Optimize demand matching
Oversee fleet staging
Position vehicles to meet demand
Own Pickup and Drop-off experience
Analyze performance data
Eliminate friction points
Ensure compliance with Red Routes
Ensure compliance with bus lanes
Ensure compliance with parking restrictions
Lead operational planning for events
Create specialized staging strategies
Create specialized pickup-drop-off strategies
Partner with internal teams
Translate physical reality into product capabilities
Partner with Marketing and Public Affairs
Build trusted relationships with TfL
Build trusted relationships with local emergency services
Build trusted relationships with community groups
De-risk operational friction
How You'll Work.
Team & Collaboration
Internal teams; Product teams; Public Affairs teams; Mapping teams; Marketing teams; TfL; Local emergency services; Community groups
Communication Scope
Verbal communication; Written communication
Full Job Description
Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U. S. states. In this hybrid role, you will report to a UK Ops Lead You will: Rider Experience & Multimodal Integration: Monitor, mitigate, and respond to service quality issues. Optimize demand matching around major demand clusters to position Waymo as a seamless first/last-mile transit partner. Strategic Pre-positioning & Congestion Zones: Utilize internal systems and forecasting tools to oversee fleet staging, ensuring vehicles are positioned to meet real-time rider demand and minimize wait times across diverse territories.. PUDO Performance & Red Routes: Own the end-to-end Pickup and Drop-off experience. Analyze performance data to eliminate friction points at complex curbsides, ensuring strict compliance with London's "Red Routes", bus lanes, and borough-specific parking restrictions. High-Traffic Event Management: Lead operational planning for high-profile UK events (e.g., premier football matches, concerts at Wembley/O2 Arena, Wimbledon), creating specialized staging and pickup-drop-off strategies that respect local council mandates. Borough & Stakeholder Collaboration: Partner with internal teams (Product, Public Affairs, Mapping) to translate the physical reality of London's diverse boroughs into technical product capabilities. Community Integration & Risk Mitigation: Partner with M
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