Wise
Financial Services
DemandManager
Neural analysis suggests this role is
optimal for mid candidates.
“Demand Manager at Wise. Skills: Demand Governance, Pre-Launch Validation & Impact Assessment, Demand Prioritization & Capacity Trade-Off Management, Post-Launch Monitoring & Attribution Governance, Workforce & Financial Integration, Executive Stakeholder Partnership, People Leadership & Capability Development. Own structured demand intake framework across all servicing verticals.. Ensure no demand driver is launched without formal intake and visibility.”
Industry & Context.
analytical and structured reasoning; Quantify trade-offs between compliance urgency, customer impact, cost, and operational risk.; Identify structural capacity risks before launch.; Escalate capacity conflicts to executive forums.; Identify initiatives causing SLA or occupancy instability.; Escalate systemic risk when demand outpaces capacity.
What They're Looking For.
Must Have
6–10 years in Operations, Workforce Management, Product Operations, or Program Governance., Experience operating in complex, multi-vertical environments., Experience managing cross-functional stakeholders., Experience in capacity planning or performance governance environments., Minimum 2+ years of people leadership experience., High ownership and accountability mindset., Excel / modeling capability., Ability to quantify FTE and cost implications., analytical and structured reasoning.
Nice to Have
SQL proficiency., Experience with BI dashboards., Familiarity with WFM lifecycle., Understanding of financial planning cycles.
What You'll Do.
Own structured demand intake framework across all servicing verticals.
Ensure no demand driver is launched without formal intake and visibility.
Maintain centralized demand tracking system.
Enforce release gating standards.
Lead validation of projected volumes and workload assumptions.
Partner with Planning to quantify FTE and cost impact.
Identify structural capacity risks before launch.
Escalate capacity conflicts to executive forums.
Ensure launch sequencing aligns with workforce readiness.
Facilitate structured prioritization when capacity is constrained.
Quantify trade-offs between compliance urgency
and operational risk.
Support structured decision-making across Product and Operations.
Ensure prioritization decisions are documented and traceable.
Ensure actual vs expected workload variance is monitored.
Identify initiatives causing SLA or occupancy instability.
Quantify cost impact of demand drivers.
Close the feedback loop with Product and Compliance.
Maintain post-launch reporting discipline.
Ensure demand drivers are integrated into mid- and long-term capacity plans.
Validate hiring implications with Capacity Programs.
Provide cost visibility to Finance.
Identify cumulative cost impact of incremental initiatives.
Ensure alignment between growth initiatives and budget discipline.
Operate as senior partner to Product
and Operations leadership.
Provide executive-ready insights on demand pipeline health.
Escalate systemic risk when demand outpaces capacity.
Participate in MBR/QBR governance cycles.
Manage Demand Management Leads or Specialists.
Define discipline standards and performance expectations.
Build analytical maturity within the team.
Ensure structured documentation and governance adherence.
Drive capability uplift in cost impact modeling and FTE estimation.
How You'll Work.
Team & Collaboration
Seamless communication and coordination between Product, Compliance, and Operations teams.; Partner with Planning to quantify FTE and cost impact.; Support structured decision-making across Product and Operations.; Close the feedback loop with Product and Compliance.; Operate as senior partner to Product, Compliance, and Operations leadership.; Participate in MBR/QBR governance cycles.
Communication Scope
Ensure seamless communication and coordination between Product, Compliance, and Operations teams.; Provide executive-ready insights on demand pipeline health.
Process & Methodology
lead complex, cross-functional programs, structured demand intake framework, demand tracking system, release gating standards, launch sequencing, structured prioritization, structured decision-making, post-launch reporting discipline, mid- and long-term capacity plans, growth initiatives
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). We are looking for a strategic and highly organized Demand Manager to lead our Know Your Customer (KYC) and Customer Support (CS) initiatives. This person will be responsible for managing demand, prioritizing work, and ensuring seamless communication and coordination between Product, Compliance, and Operations teams. The role requires a strong analytical mindset, a deep understanding of financial crime and payment processes, and a proven ability to lead complex, cross-functional programs. Key Responsibilities: Demand Governance Ownership * Own structured demand intake framework across all servicing verticals. * Ensure no demand driver is launched without formal intake and visibility. * Maintain centralized demand tracking system. * Enforce release gating standards. You ensure discipline before impact. Pre-Launch Validation & Impact Assessment * Lead validation of projected volumes and workload assumptions. * Partner with Planning to quantify FTE and cost impact. * Identify structural capacity risks before launch. * Escalate capacity conflicts to executive forums. * Ensure launch sequencing aligns with workforce readiness. No initiative should reach operations without quantified impact. Demand Prioritization & Capacity Trade-Off Management * Facilitate structured prioritization when capacity is constrained. * Quantify trade-offs between compliance urgency, customer impact, cost, and operational risk. * Support st
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