Wise
Financial Services
DemandManagementAnalyst
Neural analysis suggests this role is
optimal for mid candidates.
“Demand Management Analyst at Wise. Skills: Demand Signal Integration, Analytical Modeling, Capacity Planning, Root Cause Analysis. Integrate fragmented demand signals. Transform demand signals into structured inputs”
What You'll Achieve.
Ensure integrity of data entering WFM cycle; Support headcount planning; Support SLA performance; Prevent reactive launches; Ensure operational readiness; Ensure no demand driver enters production without structured volume attribution and capacity visibility; Uplift judgment and execution quality of junior team members; Ensure scheduling hygiene and risk awareness
Industry & Context.
Identify opportunities and challenges assumptions; Root Cause Analysis on variance; Challenge high-level assumptions with data
What They're Looking For.
Must Have
3–5 years of hands-on experience in Workforce Management, Demand Planning or Capacity Planning in high-volume environments, Advanced proficiency in Excel/Google Sheets (complex modeling and macros), Advanced proficiency in SQL (joins, subqueries, window functions), Ability to implement advanced statistical methods (e.g., ARIMA or GARCH) for time-series forecasting, Expertise in understanding and transforming demand signals into forecast-ready inputs for headcount plans, Ability to translate complex technical analysis into 3-slide narratives that influence non-technical Product leads, Capability to build dynamic "What-If" models to quantify operational risk, Deep understanding of SLA mechanics, AHT drivers, and intraday distribution patterns, Effectively persuades and negotiates with senior leaders, gaining buy-in for complex capacity initiatives, Makes timely, risk-based decisions even with incomplete information during operational volatility, Comfortably pushes back on unrealistic launch timelines when data indicates capacity risk, Demonstrated ability to influence execution quality and coach others without formal direct-report authority, accountability for demand driver accuracy and output metrics, Acting as problem-solver who identifies opportunities and challenges assumptions, rather than simply executing assigned tasks
Nice to Have
Professional fluency in additional operational languages are a plus
What You'll Do.
Integrate fragmented demand signals
Transform demand signals into structured inputs
Validate assumptions for demand drivers
Enforce "No DM Sign-off
Lead structured intake of demand drivers
Develop Tier Framework for drivers
Negotiate launch timelines with leaders
Analyze historical data for forecasting
Translate forecasts into headcount requirements
Perform "What-If" scenario modeling
Execute data extraction using SQL
Collaborate with capacity planning
Leverage generative AI and LLMs
Automate data extraction workflows
Automate documentation of assumptions
Write/debug SQL scripts
Generate predictive scenarios
Lead post-launch monitoring
Conduct Root Cause Analysis
Develop LookML models and dashboards
Provide coaching and mentorship
Drive transition to automated forecasting
How You'll Work.
Team & Collaboration
Work with WFM on headcount requirements; Collaborate with capacity planning on plan handover; Work with Scheduling and Intraday teams; Influence non-technical Product leads; Negotiate with senior leaders; Coach junior team members
Communication Scope
Translate complex technical analysis into narratives; Persuades and negotiates with senior leaders
Process & Methodology
Manage launch timelines, Oversee operational readiness
Full Job Description
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere. More about [our mission](https://wise.jobs/our-mission) and [what we offer](https://wise.jobs/what-we-offer). As a Demand Management Analyst, you are the senior execution authority and "Demand Signal Integrator" responsible for the integrity of all data entering the WFM cycle. Your mission is to transform fragmented demand signals from Product, Compliance, and Operations into structured, forecast-ready inputs to support headcount planning and SLA performance. You act as the critical operational bridge and "filter," validating assumptions to ensure no demand driver enters production without structured volume attribution and capacity visibility. You provide senior-level oversight while executing high-rigor analytical modeling to prevent reactive launches. Demand Strategy & Governance * Enforce the "No DM Sign-off, No Launch" governance policy to ensure operational readiness. * Lead the structured intake of demand drivers (Product releases, Compliance changes, etc.) into a centralized Source of Truth (SOT). * Develop and implement a Tier Framework to classify drivers based on volume impact and required lead times. * Act as the primary point of contact for senior leaders to negotiate launch timelines and challenge high-level assumptions with data. * Analyze and navigate historical data to validate and challenge forecasting assumptions, translating insights into advanced Google Sheets models and analyses Analytical Modeling, AI & Capacity Integration * Translate validated demand forecasts and work with WFM to support their w
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