Amazon.com Services LLC
Fulfillment Associate, Fulfillment Center, fulfillment ops team
DeliveryTrainer,RSR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Trainer, RSR at Amazon.com Services LLC. Skills: Driver training, Delivery operations, Safety compliance. Facilitate daily training classes. Conduct drive-alongs”
What You'll Achieve.
Ensure Delivery Associates are set up for success; Deliver customer orders on time at the right place
Industry & Context.
Problem solving; Analytical skills
Travel to multiple sites within 50 miles, Have reliable transportation, Lift up to 49 pounds, Stand and walk during shifts lasting up to 12 hours, Frequently push, pull, squat, bend, and reach, Work outside, Drive different motor vehicles over the road, Operate and navigate a 26,000 pounds or less vehicle
What They're Looking For.
Must Have
1+ years of Microsoft Office products and applications experience, High school or equivalent, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach, Work 40 hours/week, and overtime as required, Valid and active driver's license, Are 21 years of age or older, Authorized to work in the United States, Eligible to drive in accordance with DOT requirements, Must be able to obtain and maintain a Driver Qualification File
Nice to Have
Associate’s or Bachelor’s Degree, Prior Amazon experience, Demonstrates problem solving and analytical skills, Ability to communicate effectively (written and verbal) across various levels of an organization, History of meeting/exceeding departmental goals, Experience leading teams, Capable of providing direction to team members using independent judgment, Organization and time management skills, Experience delivering training both to individuals and groups, 2+ years of professional driving experience, Bachelor’s Degree or 2+ years Amazon experience, Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction, Organizational, interpersonal, and communication skills, Proven ability to deal with ambiguity and competing priorities
What You'll Do.
Facilitate daily training classes
Partner with Delivery Service Partners
Coordinate training related activities
Facilitate training related activities
Measure training related activities
Provide timely and accurate reporting
Execute to the standard
Ensure content and experience complement procedures
Educate driver safety and compliance standards
Audit driver safety and compliance standards
Track and monitor performance
Identify re-training opportunities
Identify process improvement opportunities
Drive different motor vehicles
Drive in accordance with DOT requirements
Stay connected to the operation
Participate in on-road processes
Be a resource for driver training-related questions
Work as a peer trainer
Motivate Delivery Associates
Coach Delivery Associates
Provide feedback to Delivery Associates
Travel to multiple sites
Track performance for non-CDL driver training
Provide identified retraining opportunities
Provide identified process improvement opportunities
Effectively operate a GPS
How You'll Work.
Team & Collaboration
Partner with DSPs; Partner with Operations Managers; Partner with Area Managers; Partner with Learning Teams
Communication Scope
Answer Delivery Associates’ questions
Full Job Description
Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices. As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the
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