Amazon.com Services LLC
Fulfillment Associate, Fulfillment Center, transportation shipping logistics
DeliveryTrainer,RSR
“Delivery Trainer, RSR at Amazon.com Services LLC. Skills: Delivery Associate training, Driver safety, Last mile delivery. Facilitate daily training classes for up to 30. Conduct in-station classes”
What You'll Achieve.
Ensure Delivery Associates are set up for success; Deliver customer orders on time; Deliver customer orders at the right place
Industry & Context.
Problem solving; Analytical skills
Hold a valid state-appropriate driver’s license, Obtain and maintain Driver Qualification File, Eligible to drive in accordance with DOT requirements, Lift up to 49 pounds, Stand and walk during shifts lasting up to 12 hours, Frequently push, pull, squat, bend, and reach, Work outside, Drive different motor vehicles over the road, Drive in accordance with DOT requirements, Participate in on-road processes on a regular basis, Operate and navigate a 26,000 pounds or less vehicle, Work 40 hours/week, Overtime as required, Travel to multiple sites within 50 miles of the home station, Have reliable transportation, Gain DOT Regulation Qualification
What They're Looking For.
Must Have
1+ years of Microsoft Office products and applications experience, High school or equivalent, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach, Work 40 hours/week, and overtime as required, Valid and active driver's license, Are 21 years of age or older, Authorized to work in the United States, Eligible to drive in accordance with DOT requirements, Must be able to obtain and maintain a Driver Qualification File
Nice to Have
Associate’s or Bachelor’s Degree, Prior Amazon experience, Demonstrates problem solving and analytical skills, Ability to communicate effectively (written and verbal) across various levels of an organization, History of meeting/exceeding departmental goals, Experience leading teams, Capable of providing direction to team members using independent judgment, Organization and time management skills, Experience delivering training both to individuals and groups, 2+ years of professional driving experience, Bachelor’s Degree or 2+ years Amazon experience, Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction, organizational, interpersonal, and communication skills, Proven ability to deal with ambiguity and competing priorities
What You'll Do.
Facilitate daily training classes for up to 30
Conduct in-station classes
Partner with Delivery Service Partners (DSPs)
Coordinate training related activities
Facilitate training related activities
Measure training related activities
Provide timely and accurate reporting on training completion
Provide reporting on compliance
Provide reporting on safety
Provide reporting on maintenance duties
Execute to the standard
Ensure content and experience complement safety procedures
Ensure content and experience complement quality procedures
Ensure content and experience complement legal procedures
Educate driver safety standards
Educate driver compliance standards
Audit driver safety standards
Audit driver compliance standards
Conduct on road ride behinds
Measure on-road quality
Identify re-training opportunities
Identify process improvement opportunities
Drive different motor vehicles over the road
Drive in accordance with DOT requirements
Stay connected to the operation
Participate in on-road processes
Be a resource to the delivery station for
Work as a peer trainer
Motivate Delivery Associates during Training
Coach Delivery Associates during Training
Provide feedback to Delivery Associates during Training
Travel to multiple sites within 50 miles of
Track performance for non-CDL driver training
Provide identified retraining opportunities for non-CDL driver training
Provide identified process improvement opportunities for non-CDL driver
Effectively operate a GPS
How You'll Work.
Team & Collaboration
Partner with Delivery Service Partners; Partner with Operations Managers; Partner with Area Managers; Partner with Learning Teams
Communication Scope
Answer Delivery Associates’ questions; Find answers to questions
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