Amazon.com Services LLC
Fulfillment Associate, Fulfillment Center, fulfillment ops team
DeliveryTrainer,RSR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Delivery Trainer, RSR at Amazon.com Services LLC. Skills: Delivery training, Driver coaching, Safety compliance. Facilitate daily training classes. Conduct drive-alongs”
What You'll Achieve.
Ensure Delivery Associates are set up for success; Deliver customer orders on time; Develop non-CDL driver
Industry & Context.
Problem solving; Analytical skills
5+ weeks in-role training, Training 50+ miles away, Travel accommodations booked and paid, At least 21 years or older, Hold a valid state-appropriate driver’s license, Eligible to drive in accordance with DOT requirements, Lift up to 49 pounds, Stand and walk during shifts lasting up to 12 hours, Frequently push, pull, squat, bend, and reach, Work outside, Drive different motor vehicles over the road, Drive in accordance with DOT requirements, Operate and navigate a 26,000 pounds or less vehicle, Work 40 hours/week, Overtime as required, Travel to multiple sites within 50 miles, Have reliable transportation, Gain DOT Regulation Qualification
What They're Looking For.
Must Have
1+ years of Microsoft Office products and applications experience, High school or equivalent, Work a flexible schedule/shift/work area, Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, be able to frequently push, pull, squat, bend, and reach, Work 40 hours/week, overtime as required, Valid and active driver's license, Are 21 years of age or older, Eligible to drive in accordance with DOT requirements, Must be able to obtain and maintain a Driver Qualification File
Nice to Have
Associate’s or Bachelor’s Degree, prior Amazon experience, Demonstrates problem solving and analytical skills, Ability to communicate effectively (written and verbal), History of meeting/exceeding departmental goals, Experience leading teams, Capable of providing direction to team members, Organization and time management skills, Experience delivering training both to individuals and groups, 2+ years of professional driving experience, Bachelor’s Degree or 2+ years Amazon experience, Knowledge of instructional theories, adult learning, on the job learning, knowledge management theories, virtual and classroom instruction, organizational, interpersonal, and communication skills, Proven ability to deal with ambiguity and competing priorities
What You'll Do.
Facilitate daily training classes
Partner with Delivery Service Partners
Coordinate training related activities
Facilitate training related activities
Measure training related activities
Understand processes for drivers
Understand expectations for drivers
Understand training requirements for drivers
Provide reporting on training completion
Provide reporting on compliance
Provide reporting on safety
Provide reporting on maintenance duties
Execute to the standard
Ensure content complements safety procedures
Ensure content complements quality procedures
Ensure content complements legal procedures
Educate driver safety standards
Educate driver compliance standards
Audit driver safety standards
Audit driver compliance standards
Measure on-road quality
Identify re-training opportunities
Identify process improvement opportunities
Drive different motor vehicles
Participate in on-road processes
Be a resource for driver training questions
Work as a peer trainer
Motivate Delivery Associates
Coach Delivery Associates
Provide feedback to Delivery Associates
Track performance for DOT regulated training
Provide retraining opportunities for DOT regulated training
Provide process improvement opportunities for DOT regulated training
How You'll Work.
Team & Collaboration
Delivery Service Partners; Operations Managers; Area Managers; Learning Teams
Communication Scope
Teaching; Guiding conversations
Full Job Description
This full-time position requires in-role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon. Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Amazon is seeking self-motivated Delivery Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Delivery Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices. As a Delivery Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily rout
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